Community Standards Coordinator

Cohere Life•Buckeye, AZ

2d•Onsite

About The Position

The Community Standards Coordinator (“CSC”) for Verrado Community Association, Inc. will actively support the values, vision, and philosophies of the company, while demonstrating a style of support and organization that allows stakeholder and team needs to be met with a high level of satisfaction. The CSC will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners, and clients. The CSC will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness of the Community Life Team. This position requires a cooperative and positive attitude, and the ability to manage multiple activities with exceptional follow through.

Requirements

3 years of progressively responsible customer service, administrative and/or operations management experience required.
Knowledge of community associations, community amenities and community governance a plus with a minimum of 1 year of community association management experience preferred.
Bachelor’s or associate degree in a related field with transferrable skills and knowledge preferred.
Experience in meeting coordination.
Experience collaborating with committees, volunteers, and similar stakeholder groups.
Proficiency in a wide range of software applications including Microsoft Office Suite, with emphasis on Excel, Word, and PowerPoint; familiarity with social media channels (Facebook, Instagram, Twitter)
Interest in community association professional development opportunities

Nice To Haves

Passion for people and ability to engage in authentic, meaningful ways.
Enthusiastic, positive, and professional demeanor
Outstanding customer service skills and instincts
Personable, tactful, and diplomatic
Collaborative, team-centered approach
Excellent verbal, written and personal communication skills.
Conscientious and dependable work ethic and attention to detail
Organization, prioritization, follow-up, and time management skills
Innovative and creative problem solving using a “win-win” approach.
Initiative to think, reason and make independent decisions.
Familiarity with General Accounting Practices, financial statements, and budget processes
Ability to work well under pressure, maintain composure in tense conversations, and juggle multiple projects while receiving a high volume of calls and emails, exceptional multi-tasking ability.
Flexible, adaptable, and growth-oriented

Responsibilities

Interpret governing documents and community guidelines to determine compliance and non-compliance issues.
Perform community-wide compliance inspections; prepare and send all necessary correspondence between the Association and property owners on non-compliance matters in accordance with the Governing Documents.
Track and monitor community standards; maintain the integrity of all compliance documentation.
Manage third-party community standards and enforcement software.
Support the Design Review Process; by attending design committee meetings.
Lead efficient deployment of Community Concern Forms related to community standards including tracking, contractor coordination, follow up with stakeholders and electronic documentation of all relevant communication.
Provide assistance for front desk during normal business hours.
Provide guidance to residents on Open path, website registration and general questions.
Administer records management via property transfer software -- Homewisedocs.com; coordinate and perform the Covenants, Conditions, Compliance Inspections (CCI) for re-sales and complete accompanying documentation.
Respond to inquiries related to the Transfers and Disclosures process, coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation.
Respond to residents regarding the disclosure process, to not delay closing of homes.
Ensure the integrity of all association documents & files.
Coordinate educational community-wide workshops, events, and outreach programs to grow community knowledge and familiarity with the community vision, guidelines, and architectural standards.
Attend after-hours events and meetings, as necessary.
Work collaboratively with broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale.
Other duties as assigned.