Community Specialist

IDM Companies•Phoenix, AZ

4d•Onsite

About The Position

The Community Specialist supports multiple onsite operations by producing a high volume of administrative deliverables and tasks. The ideal candidate will work well independently and digitally, with shifting priorities and varying demands.

Requirements

1-3 years relevant property management experience required, preferably conventional
Excellent time management skills with the propensity to be a leader
Team player, willing to go the extra mile to provide concierge level customer service
Effective communicator; both written and verbal
Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder
Well versed in property management software and technologically savvy
Some understanding of preventative and ongoing property maintenance

Responsibilities

Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.
Create revenue protection notices for onsite staff and manage collections for current and past residents.
Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.
Generate reports, perform audits, and conduct analysis as required.
Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.
Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders.