Community Specialist & Office Administrator

HOALiving•New Brighton, MN

8d•$18 - $21•Onsite

About The Position

HOALiving Minnesota seeks a team member for the role of Community Specialist & Office Administrator. This position plays a critical role in delivering exceptional service to all current and potential clients. Qualified candidates have strong customer service skills, are organized, work well in a team setting, and have the ability to learn from experience. The candidate must comply with the established policies and procedures.

Requirements

Understanding of Microsoft products
Ability to maintain a high level of accuracy and organization dealing with homeowner accounts and correspondence
Excellent interpersonal, communication and problem-solving skills
Effective organizational skills
Computer skills including the ability to proficiently operate spreadsheets, relational databases, word processing programs, and e-mail as well as type a minimum of 45 wpm
Be honest, trustworthy and respectful
Be flexible and adaptable
Demonstrate sound work ethics
Pleasant demeanor
Good personal hygiene
High School Diploma or equivalent
Previous experience in a customer service-related role is required (2+ years)

Responsibilities

Board Member & Homeowner Correspondence
Responding to homeowner inquiries telephone, action items, email, or other
Updating homeowner account notes
Sending and tracking violation letters through Vantaca
Review and organize architectural requests
Organizing and sending community newsletters
Creating and tracking maintenance work orders through Vantaca
Backup Customer Service Representative phone queue as necessary
General Support to Community Managers
Assist Community Managers in all functions
Periodically attend board, annual or special meetings
Track insurance renewals and bids through Vantaca
Scanning and electronic filing of documents
Organize bids, contracts and other community documents
Coordinate special mailings
Assist in vendor management tasks
Entry System Management (pool fobs and gate)
Maintain multiple amenity reservations as applicable to the communities.
Office Administrator Duties
Attend to any walk-in clients
Oversee office equipment maintenance needs
Communicate with corporate Office Manager regarding supplies and bulk purchase needs
Coordinate with Employee Experience & Marketing teams for company parties and events
Other duties as assigned