Community Services Supervisor (Full-time)

ChildServe•Johnston, IA

About The Position

ChildServe is hiring a Community Services Supervisor to oversee the day-to-day operations of Community Services, including Respite and Supported Community Living programs. The supervisor ensures a therapeutic, healthy, and safe environment for children, parents, and staff, and is responsible for quality assurance and compliance across assigned programs. This is a 40-hour-per-week salaried role with flexible business hours and rotating on-call coverage for weekends and evenings. The listed salary is $44,000–$47,000 per year, based on experience. ChildServe partners with families to help children with special healthcare needs live a great life. The organization provides pediatric specialty services in Iowa, including complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services.

Requirements

A minimum of one year of supervisory experience.
A current, valid Iowa driver’s license.
Ability to become an approved driver and maintain a driving record that meets facility and insurance approval.
Ability to obtain a chauffeur license if required.
Organizational and time-management skills, problem-solving and decision-making skills, and the ability to prioritize multiple demands.
Computer skills, including Microsoft Office, and the ability to learn new software programs proficiently.
Ability to communicate effectively in English through reading, writing, and speaking.
Equivalent combinations of related experience and education may be considered.

Nice To Haves

Bachelor’s degree preferred.
Experience in Respite and Supported Community Living (SCL) services preferred.
Experience working with children or young adults with special healthcare needs preferred.

Responsibilities

Oversee child service coordination, including intake, admissions, recertifications, scheduling, and family service agreements.
Implement and monitor individualized care plans, ensuring quality care delivery, accurate documentation, and regulatory compliance.
Maintain timely communication with families, address service needs, and support attendance and scheduling.
Recruit, hire, onboard, train, schedule, and supervise direct care staff while ensuring compliance with requirements.
Promote service excellence through staff coaching, performance management, quality assurance, billing accuracy, retention efforts, and a positive, inclusive environment for children, families, and employees.
Ensure a therapeutic, healthy, and safe environment for children, parents, and staff.
Oversee quality assurance and compliance for assigned programs.