Community Services Officer I/II (Open and Promotional)

County of San Mateo • San Mateo, CA

18h • Onsite

About The Position

The San Mateo County Sheriff's Office is seeking passionate individuals to join their team as Community Services Officers (CSO). This role focuses on public safety and community service, involving field and office duties. It does not require peace officer training, making it an excellent entry point for those dedicated to community engagement and collaborative problem-solving. The Sheriff's Office is committed to protecting lives and property, valuing all humanity, and working creatively to meet the needs of its residents, businesses, and stakeholders to preserve safety in San Mateo County.

Requirements

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.
• Community Services Officer I: One year of work experience requiring frequent public contact and the interpretation of codes, ordinances and regulations preferably including some prior work experience with a public safety agency.
• Community Services Officer II: Two years of experience performing work equivalent to a Community Services Officer I.
• Knowledge of local and state laws, ordinances and codes related to public safety.
• Knowledge of effective public and community relations techniques.
• Knowledge of principles and practices of code enforcement.
• Knowledge of organization of local government and concepts of public administration.
• Knowledge of safety procedures and fire hazards.
• Ability to learn laws, codes, regulations and ordinances and interpret their application.
• Ability to establish and maintain effective working relationships with community groups, community agencies, County departments, co-workers and the public.
• Ability to make presentations to a community comprised of diverse interests, organizations and individuals.
• Ability to learn standard broadcasting procedures of a police radio.
• Ability to write clear, concise and accurate reports and correspondence.
• Ability to type and perform basic data entry functions.
• Ability to work independently and as part of a team.
• Ability to read, comprehend and follow oral and written instructions.
• Ability to think and act quickly in emergency and/or stressful situations.
• Ability to walk, stand, sit, lift, bend and carry over extended periods during shift.
• Ability to work indoors or outdoors in a variety of environments and weather conditions.
• Must pass a detailed background and/or criminal history review.
• Must be willing to wear an appropriate uniform and work weekends, holidays, evenings or other shift work.

Nice To Haves

• Some prior work experience with a public safety agency (for CSO I).

Responsibilities

• Collaborate with the Sheriff's Office and other County personnel to address challenges related to problem resolution, community education, technical assistance, code and regulation enforcement, and grounds and facility security.
• Work independently or in teams to address community needs and deliver quality services to enhance public safety and well-being.
• Engage with community members and build meaningful relationships to better understand and address local concerns effectively.
• Investigate reported violations in municipal codes, ordinances, and resolutions and, as necessary, pursue voluntary compliance or direct enforcement.
• Educate the public regarding code violations.
• Develop and prepare reports, correspondence, and other materials that relate to the functions being performed.
• Perform traffic control duties.
• Write parking citations; enforce parking violations.
• Contact tow service for removal of vehicles parked illegally.
• Respond to calls and requests for police services not requiring a sworn police officer.
• Review police reports and traffic citations for legal issues, accuracy, and completeness.
• Operate computer systems related to bookings, filings, and history docket queries.
• Process cases in accordance with County procedures and standards, and state and local laws.
• Interview property owners, neighbors, and others to obtain necessary information.
• Develop and maintain contact with neighborhood groups and associations enlisting their input and support for crime prevention/public safety programs.
• Collect statistics on County-wide code enforcement activities and prepare reports.
• Coordinate County-wide code enforcement activities.

Benefits

• Two part-time vacancies
• Eligible list used for current and future vacancies (extra-help, term, unclassified, and regular classified)
• Five points added to final passing score for current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months of continuous service.
• County of San Mateo is committed to advancing equity and fostering diversity, equity and inclusion.
• Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed