Community Services Officer I/II

City of Chico•Chico, CA

3d•Onsite

About The Position

This recruitment is to fill 4 Community Services Officer positions. This is a great position to enter if you are considering law enforcement and would like to get a feel for how the Police Department operates. Community Service Officers often go on to become Police Officers. This position is also great for employees who want to help out in the community without becoming Sworn Police Officers. Under immediate (Community Services Officer I) or general (Community Services Officer II) supervision, performs various non-sworn field and special assignment duties in support of Police Department operations.

Requirements

Equivalent to completion of the twelfth (12 th ) grade.
Possession of a valid California Driver’s License, to be maintained throughout employment.
Successful completion of the State of California Correction Officer Core course within 12 months of employment for assignment to THF. (This applies to those hired after January 2022)
Completion of 832 PC course and First Aid/ CPR if not attending CORE.
Complete CLETS training.
Knowledge of operations and services of a comprehensive municipal law enforcement agency.
Knowledge of basic functions, principles, and practices of law enforcement agencies including crime scene investigations and evidence retention practices and regulations.
Knowledge of standard operating procedures for responding to calls.
Knowledge of methods and techniques of traffic control.
Knowledge of basic functions of the criminal justice system and court processes.
Knowledge of applicable federal, state, and local laws, rules, and regulations pertaining to assigned areas of responsibility.
Knowledge of a variety of local, regional, and national databases used in law enforcement agencies.
Knowledge of police radio codes.
Knowledge of civil litigation practices and procedures including the discovery process.
Knowledge of government agency and community based organizational resources serving the needs of the homeless population.
Knowledge of methods and techniques of researching and evaluating data and information.
Knowledge of principles and practices of recordkeeping.
Knowledge of City and mandated safety rules, regulations, and protocols.
Knowledge of techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to perform technical duties in support of assigned programs within the Police Department.
Ability to interpret and apply operational procedures to resolve field situations.
Ability to explain department or program operations and services to the general public.
Ability to ensure all work performed is compliant with established or mandated processes.
Ability to coordinate or collaborate services with other local government or state agencies.
Ability to collaborate with members of the business community, civic organizations, and the general public to provide a safe and healthy environment for citizens.
Ability to collect, interpret, and apply data.
Ability to learn radio codes and procedures.
Ability to generate and distribute a variety of program reports and documents.
Ability to compose detailed incident reports including any obtained evidence and prepare correspondence if appropriate.
Ability to work effectively under stress and in emergency situations.
Ability to serve on-call and work various shifts including emergencies, nights, weekends, and holidays.
Ability to learn and apply City and department policies and procedures.
Ability to maintain an appropriate professional appearance and demeanor by following all uniform and dress code regulations.
Ability to use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Ability to effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Ability to communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Complete Field Training Program
Attend and complete all required trainings and certifications/recertifications.

Nice To Haves

Law enforcement and customer service experience is desirable but not required for Community Services Officer I.
Two (2) years of increasingly responsible experience supporting a law enforcement program which involves contact with the public for Community Services Officer II.

Responsibilities

Responds to non-emergency calls for service; takes information from the public regarding thefts, found property, and other incidents which do not require the presence of a law enforcement officer at the scene; completes standard police reports for review by supervisor.
Performs required follow-up functions on crime reports, such as burglaries and thefts, including evidence work such as gathering fingerprints as needed.
During the process of taking reports, conducts interviews of witnesses, victims, and complainants; secures statements.
Prepares and submits reports and related documentation of incidents and investigations.
May provide direction and traffic control in accident or incident situations and special events
Provides information, directions, and assistance to the public in a variety of situations and assists the public with complaints.
Drives a vehicle in the performance of duties and ensures it is in proper operating condition.
If trained and Temporary Holding Facility (THF) staff are unavailable, may be asked to help processes, book and search suspects when absolutely needed, especially during special events, emergency situations or mass booking situations.
Observes and complies with City and mandated safety rules, regulations, and protocols.
Serve departmental subpoenas
Performs other Community Service Officer duties as assigned.
Performs crime prevention duties by patrolling streets to observe potential criminal activities; works with the community on programs which are designed to reduce crime in neighborhoods and business areas.
Secures crime scenes; collects and processes evidence, ensuring the chain of custody is not compromised.
Assists with investigations of missing persons, lost children, and runaways, frauds and forgeries.
Observes traffic situations; provides direction and traffic control in accident or incident situations, special events, or other congested situations
Perform other traffic related duties including, but not limited to parking enforcement and vehicle abatement.
Temporary Holding Facility (THF) duties and functions associated with that assignment.
Receives, searches, and processes prisoners, books, photographs, fingerprints, and houses inmates.
Initiates a medical/mental health screening to ensure stability for confinement.
Assumes responsibility for the welfare and safety of all detainees within the City’s THF; performs security, safety, and health checks of persons and facilities.
Inventories, books, stores, and releases property appropriately.
Checks records for warrant, prior criminal history, and confirmation of identity; maintains logs and records related to inmates in custody and related THF activities.
Prepares and serves food and supplies to inmates.
Assigns Personal Identification Numbers to inmates and assists with making phone calls using the THF phone system.
Transports inmates from the City’s THF to and from other detention facilities; may under certain circumstances pick up arrestees from the field.
Reviews inmate release paperwork for thoroughness and accuracy; releases inmates.
Prevents and controls THF disturbances; documents incidents or crimes, which occur in the facility by writing police reports; testifies in court when necessary.
Oversees maintenance and cleanliness of the THF.