TRC - Community Services Manager

The Resource Center•Jamestown, NY

10d•Onsite

About The Position

Responsible for the day-to-day operation and management of Community Based Services. Provides supervision and assistance to Coaching staff and ensures implementation of individualized programming for each individual who is supported in Community Based Services. Assists the Habilitation Specialists in the development, monitoring and updates of Staff Action plans.

Requirements

Must demonstrate strong leadership and teambuilding skills, including but not limited to effective hiring and staffing, directing others, developing direct reports and relevant others, motivating others and confronting direct reports as the need arises.
Must possess and demonstrate strong interpersonal skills including compassion, integrity and trust, ethics and values that are consistent with the mission of The Resource Center, fairness to direct reports, listening and keep others informed.
Must be action oriented and committed to customer satisfaction.
Must possess strong and effective time management, organizational, and problem solving skills, including the ability to establish and adhere to identified priorities, timely decision making and planning.
Reliability, adaptability, flexibility and a willingness and availability to work non-traditional hours in order to ensure coverage and to assume on-call responsibilities as needed or assigned.
Ability to oversee the delivery of services and manage and oversee staff working multiple shifts, 7 days/week.
Working knowledge of educational/training techniques for individuals with a developmental disability.
Good written and verbal communication skills.
Good recordkeeping skills and the ability to develop and implement written Staff Action plans.
Physical condition or reasonable accommodation(s) commensurate with the demands of the job.
Associates degree plus five (5) years’ work experience with favorable work history, preferably in a field of human services; Minimum of one (1) year of which was management/supervisory/administrative capacity.
Bachelor’s degree plus three (3) years’ work experience with favorable work history, preferably in a field of human services; Minimum of one (1) year of which was management/supervisory/administrative capacity.

Nice To Haves

Experience serving individuals with disabilities, including treatment/service planning strongly preferred.

Responsibilities

Responsible for the administrative supervision of assigned community based staff, including but not limited to: Hiring, firing, discipline, performance evaluation, in-service education, training, development and support, staff recognition, and time recording.
Ensures that there are an adequate number of staff to fulfill assigned responsibilities on a daily basis, providing direct support coverage as needed.
Conducts staff meetings as needed or assigned.
Ensure the competency and professionalism of assigned staff, taking steps as necessary to improve competency level.
Completes all required new hire paperwork, employee change forms, time sheets or other personnel-related paperwork and documentation in a timely fashion.
Schedules the tasks performed daily by the Community based staff to ensure the planning and provision of service and care to each individual, including staff scheduling and coverage.
Identifies the training needs of staff and follows the steps provided to meet those needs.
Provides assistance, guidance, support, and training to Community Based staff concerning for individuals, including but not limited to implementation of, Individual Plans of Protection, work related needs and training and other actions as necessary.
Provides crisis intervention support services to community based staff as needed or assigned.
Promotes through role modeling, training, and direct intervention into staff/individual interactions the treatment of all individuals with dignity and respect.
Promotes person centered planning will all people supported in Community based services.
Acts as a staff mentor and provides training for other staff working in Community Based Services.
Ensures that all staff have received training on policies and procedures, instruction manuals, emergency procedures, and consumer information. Responsible for ensuring that all policy and procedure manuals and individual records are accessible to staff, accurate, thorough and up-to-date.
Oversees assigned aspects of the Community Based staff and programs. i.e. timesheets, mileage , quality reviews, schedules & planning
Represents the Community Based Services Department and/or The Resource Center at various meetings and committee functions within or outside of the organization as needed or assigned.
Provides for the health, safety and comfort of each person supported by initiating work orders, completing requisitions for supplies, purchases, or any other process which will ensure staff have the tools they need to provide good quality services.
In conjunction with the Director and/or Assistant Director, updates designated aspects of program policy and procedure manuals and staff job descriptions as changes in regulatory expectations and/or departmental practices occur.
Monitors budget expenditures, including complete fiscal responsibility for petty cash expenditures.
Reviews and verifies all daily and monthly documentation, incident reports, and unusual occurrences and ensures trending is completed in a timely and accurate manner.
Coordinates schedules of staff and people being supported with other programs and services including, medical appointments. This includes scheduling of agency-owned vans.
Makes recommendations on the purchase of vans, ensures regular maintenance is completed on vehicles including lifts and wheelchair tie downs and ensures the timely completion of any repairs as necessary.
Ensures that all duties carried out are consistent with and in compliance with regulatory requirements and TRC policy and procedure.
Handles day-to-day problems which arise and in any emergency, follows established emergency procedures.
Makes recommendations regarding referrals appropriateness for the program.
Participate in quality assurance process, internal quality assurance and audit processes.
Conducts regular visits of staff while they are providing supports to people to observe and give feedback and tools to the staff.
Participates in trainings as assigned by Director and/or Assistant Director.
Attends annual, semi-annual review and/or other team meetings as necessary. Advises team members of significant problems or progress regarding individual treatment planning and implementation.
Monitors and ensures the completion of all required documentation and records of individuals and compiles information that is used to document progress. Assists in the adjustment of valued outcomes as needed.
Assists in the development, monitoring and updates of Staff Action Plans and Individual Plans of Protection.
Maintains and promotes open communication with individuals’ families and correspondents, to ensure ongoing support for the person.
Performs any other related duties assigned.