Community Services Manager (CSM)

AIDS SERVICES OF DALLAS•Dallas, TX

4d•Hybrid

About The Position

ASD - A Home for Life (ASD) is a Dallas-based nonprofit organization providing permanent supportive housing and wraparound services for individuals and families impacted by chronic health conditions. Guided by our core values of Respect, Justice, Mercy, Integrity, Driven, and Compassion, we are committed to building a workplace culture that reflects the dignity and care we extend to those we serve. The Community Services Manager is a critical leadership role responsible for overseeing multiple community programs and leading a team of outreach and program staff. Reporting to the Director of Services, this position coordinates outreach efforts, supervises staff, and provides case management for residents across key programs, including Gateway, SURE, STRMU, and PHP. The Manager ensures successful program implementation and compliance while building strong relationships with residents and service providers, and is focused on delivering high-quality services to the community.

Requirements

Bachelor's degree in Social Work, Human Services, Public Administration, or a related field, or equivalent combination of education and experience.
At least 3 years of experience in case management, program coordination, or community outreach, including supervisory experience.
Strong organizational skills with the ability to manage multiple programs, staff, and competing deadlines.
Proficiency in Microsoft Office (Excel, PowerPoint) and case management/database systems.
Valid driver's license and reliable transportation for outreach and community engagement activities.
Ability to pass a criminal background check.

Nice To Haves

Experience with HOPWA-funded programs, HMIS, or Blue Moon lease management systems.
Experience working with individuals and families impacted by chronic health conditions or homelessness.
Bilingual (English/Spanish).

Responsibilities

Manage and supervise Intake & Outreach, PHP, STRMU, Emergency Voucher/Hotel Placement, Master Leasing, the Inside/Out Afterschool Program, VISTA, and 511 (as needed).
Provide staff oversight, including reviewing and approving timesheets in Paycom and completing 90-day staff evaluations.
Provide leadership and supervision to program staff, guiding them toward program objectives, and track performance metrics to identify areas for improvement.
Oversee day-to-day operations of the Inside/Out Children's Program, ensuring program goals are met and services are delivered with quality.
Serve as the department's Outreach Coordinator, conducting outreach activities and supervising secondary outreach workers.
Represent ASD at community events as an agency ambassador, building relationships with potential residents, local agencies, and community partners.
Plan, coordinate, and participate in community outreach events, including preparing and setting up outreach booths and materials.
Assist with client intakes, Housing CAS enrollments, and related Housing CAS activities, and coordinate housing placements across all ASD properties.
Schedule and coordinate potential resident panel interviews and complete criminal background checks for new move-ins.
Serve as Program Manager/Case Manager for the Master Leasing Program.
Complete move-in, annual, and interim recertifications.
Manage the Master Leasing rent spreadsheet and maintain accurate, up-to-date program records to support compliance and reporting.
Manage the ASDCIS waitlist, auditing data entry and supporting documentation for accuracy and completeness.
Remove individuals and families from the waitlist once housing has been secured, and purge inactive applications in accordance with program requirements.
Maintain physical and electronic files, ensuring closed files are removed from cabinets and required documents are scanned and uploaded to the database.
Serve as Padmission Administrator, completing financial assistance requests for new move-ins.
Serve as Work Number and Social Security Administration Administrator, completing employment and Social Security benefit verifications.
Serve as TAA Lease Administrator in Blue Moon, generating, managing, and renewing all leases.
Assist with property management and act as liaison for ASD management at La Maison @ Five Eleven.
Complete monthly HOPWA reports for Outreach, PHP, STRMU, Master Leasing, and Emergency Voucher programs.
Audit and update HMIS enrollments for Master Leasing, Emergency Voucher, PHP, STRMU, 511, and CAS programs.
Prepare for programmatic audits, ensuring program records and documentation are accurate and complete.
Prepare progress reports, goals, and key metrics through Bloom Growth, and PowerPoint presentations for site visits and leadership meetings.
Complete quarterly reports for the Board of Directors.
Maintain accurate, up-to-date, and confidential case and program records within established timelines.
Other duties as assigned.