Community Services Program Manager

State of Iowa • Des Moines - 50319 - Polk County, IA

1d • Hybrid

About The Position

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection (FWB&P), Bureau of Early Intervention and Support is seeking a Community Services Program Manager for Thrive Iowa (Community Health Consultant) to join our team! This position will work as part of a team to assess, plan, and implement the Thrive Iowa Initiative in the Community Services Bureau within the Early Intervention and Support subdivision. These primary prevention programs aim to connect individuals and families with community resources, meeting their needs, and promoting positive outcomes. This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM- 4:30 PM however, flexibility in schedule is allowed with supervisory approval. Extra work may be required based on business need and position will require working some evenings. This position will be domiciled (work location) in Polk County. Telework may be an option for this position if requested by the employee and approved by management. The ideal candidate will: Work as part of a team tasked with supporting children, youth, and families and their communities. Analyze a variety of information (e.g. state and federal laws, rules, regulations, gray literature and research), including trends, best practices, and emerging issues related to community development, family support, economic and concrete goods, and public health approaches. Work independently and with internal and external stakeholders to identify programs that enhance outcomes for children and families. Build supportive networks that enable access to community resources and services while also augmenting the capacity to collectively act using a support-first mindset. Provide oversight of partnerships and contracts for new and established programs. Plan data collection strategies to depict the effectiveness of Community Services Bureau programs. Implement program reporting and monitoring procedures. Review relevant performance data to measure productivity or goal achievement, and identify areas needing cost reduction or program improvement. Support Thrive Iowa sites to ensure success. Provide effective data analysis for a variety of needs, including: Needs Assessments: Complete qualitative and quantitative assessments to better understand the needs of Iowans. Program Outcomes Public and Internal data sources Produce narratives depicting customer experience and engagement with Community Services Bureau programs Present data to a variety of stakeholders To ensure the Agency provides the best service to the residents of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic.

Requirements

• Graduation from an accredited college or university with major coursework in nursing, a human services or health-oriented field, or education, or nutrition and three years of professional experience in these areas; OR Masters degree in nursing, public health or science, a human services or health-oriented field, or education, may be substituted for one year of the required experience; OR certification as a paramedic and the equivalent of three years of full-time experience as a paramedic; OR an equivalent or combination of the required education and experience, totaling seven years, will be qualifying.
• Public Health: 6 months’ experience, 12 semester hours, or a combination of both related to improving, maintaining, and protecting the general condition of health within society, either on a personal, institutional, organizational, or community basis. Experience may be gained from direct provision of health care or from other ancillary programs and support mechanisms such as government public health departments.
• Exceptional customer service skills, integrity, and a strong work ethic.

Nice To Haves

• Critical thinking skills and plan development
• Customer service including de-escalation of conflictual or adversarial situations
• Excellent oral and written communication and report composition
• Teamwork, collaboration, and consultation
• Ability to multi-task
• Ability to manage multiple deadlines
• Education or experience which correlates directly with the requirements and duties of the position.

Responsibilities

• Work as part of a team tasked with supporting children, youth, and families and their communities.
• Analyze a variety of information (e.g. state and federal laws, rules, regulations, gray literature and research), including trends, best practices, and emerging issues related to community development, family support, economic and concrete goods, and public health approaches.
• Work independently and with internal and external stakeholders to identify programs that enhance outcomes for children and families.
• Build supportive networks that enable access to community resources and services while also augmenting the capacity to collectively act using a support-first mindset.
• Provide oversight of partnerships and contracts for new and established programs.
• Plan data collection strategies to depict the effectiveness of Community Services Bureau programs.
• Implement program reporting and monitoring procedures.
• Review relevant performance data to measure productivity or goal achievement, and identify areas needing cost reduction or program improvement.
• Support Thrive Iowa sites to ensure success.
• Provide effective data analysis for a variety of needs, including: Needs Assessments: Complete qualitative and quantitative assessments to better understand the needs of Iowans. Program Outcomes Public and Internal data sources Produce narratives depicting customer experience and engagement with Community Services Bureau programs Present data to a variety of stakeholders

Benefits

• Health, Dental, and Vision Coverage
• Paid Time Off: vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: for medical and dependent care expenses.
• Life insurance
• Free long-term disability insurance
• Employee Assistance Program
• Employee Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level