Community Services Leader

City of Rancho Cucamonga•Rancho Cucamonga, CA

11d•Onsite

About The Position

The Community Services Department is currently hiring part-time Community Services Leaders to join the event and rentals team at The Victoria Gardens Cultural Center. These positions are dedicated to ensuring that every individual who enters our doors feels welcomed and valued. By providing intentional and sincere service and hospitality, our team members are committed to fostering a hospitable, generous environment that reflects the values of the City of Rancho Cucamonga’s Community Services Department. The Lewis Family Playhouse is an intimate, state-of-the-art performing arts center with 560 seats owned and operated by the City of Rancho Cucamonga. In addition to the Lewis Family Playhouse, the Victoria Gardens Cultural Center includes a 60-seat Black Box theatre, large-scale event spaces, and a newly opened outdoor courtyard stage! The Community Services Department operates the Epicenter Sports Complex, RC Family Resource Center, RC Sports Center, Victoria Gardens Cultural Center, Goldy S. Lewis Community Center, and James L. Brulte Senior Center. In addition to the above-listed facilities, more than 30 different parks are open to the community for passive use. The Community Services Department’s guiding principles are the core values by which we operate and are central to how we get things done: Integrity, Humility, Teamwork, Curiosity, Inclusivity, and Zeal. Successful candidates will embody our core values and have a passion for carrying out the department’s Mission and Vision to meet the City Council’s goal of ensuring and advancing the quality of life for the community through inclusive decision-making. The Community Services Department (CSD) offers a diverse range of programs for the community, including youth summer camps, youth sports, contracted classes, and several large special events. In addition to these events, CSD oversees the daily operations of several city facilities and parks to provide high-quality passive spaces for the community to gather. Community Services Leaders who apply to this post will be assigned to The Victoria Gardens Cultural Center. This role will greet guests with a warm, friendly demeanor, offering assistance and answering questions when asked. Community Services Leaders will work to anticipate the needs of our patrons and clients, taking initiative to ensure that everyone has an exceptional experience while hosting or attending an event in one of our spaces. Community Services Leaders will assist with setup and teardown, monitoring private rentals in Celebration Hall, Lewis Family Playhouse, Mainstreet Lobby, Black Box, and the Courtyard. Community Services Leaders must be comfortable speaking with clients and patrons to understand event needs and solve challenges.

Requirements

Graduation from high school or equivalent and one year of experience in the implementation of recreation or service programs or activities is desirable or any combination of training and experience that provides the desired knowledge and abilities.
Knowledge of procedures for implementing a variety of recreational activities and programs; program content for recreation activities; principles, practices and techniques of supervision and training.
Ability to coordinate, organize, and implement recreation activities, services and specialized events; research, prepare and distribute publicity brochures, pamphlets etc. covering new or ongoing programs; supervise and train aides and volunteers.
Embody our department values of Curiosity, Zeal, Inclusivity, Integrity, Teamwork, and Humility.
Have a professional demeanor, are friendly, and have a positive attitude.
Are dependable and available nights and weekends.
Possess excellent customer service skills and are proactive in solving problems.
Can multitask and work well under pressure.
Can be flexible and work in an evolving environment.
Have an interest in working in a performing arts venue and are passionate about supporting live entertainment.
Frequent standing and walking.
Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to fifty pounds such as files, stacks of paper, tables, chairs, and recreation materials.
Moving from place to place within the recreation facility; some reaching for items above and below desk level.
Strength, dexterity and coordination to lead or officiate in athletic activities.
Employees in this position are responsible for cleaning and disinfecting affected areas as needed, following established health and safety guidelines. This includes using appropriate protective equipment and following proper procedures to ensure a safe and sanitary environment, in line with all relevant training and safety standards.

Responsibilities

Providing superior customer service to all clients and patrons.
Greeting the community and welcoming them into our beautiful facilities.
Identifying and resolving potential issues related to building operations.
Setting up and striking for a variety of rentals.
Serves as the first point of contact and information for our patrons, engaging them as a friendly, courteous, professional representative of the facility.
Contribute to the rental team’s administration process by answering rental inquiries, filing forms, and preparing rental and information packets.