Community Services Data Analyst IV

TX-HHSC-DSHS-DFPS•Austin, TX

1d•$5,425 - $7,156•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Texas Health and Human Services Commission (HHSC) Community Services’ division seeks a highly qualified candidate to fill the Data Analyst IV position within Business Operations. Community Services is a division within Behavioral Health, Disability & Aging Services (BHDAS). The ideal candidate excels in teamwork, upholds high standards and accountability, embraces curiosity and learning, applies critical thinking to tasks, and uses creativity for innovation. Reporting to the Manager of Data and System Operations, the Data Analyst IV handles advanced data analysis and research tasks. Work consists of analyzing data, researching extensively, delivering results, creating interactive dashboards, and ensuring data quality. The position supports all Community Services programs and initiatives division-wide. Serves as a subject matter expert in data analysis, data quality, reporting, and performance measurements. Analyzes content, structure, and relationships within data to identify trends, patterns, gaps, inconsistencies, and opportunities for improvement. Works closely with program stakeholders to understand business requirements, develops reporting solutions, and supports data-driven decision making. Provides recommendations regarding systematic changes that improve data collection processes and aligns data infrastructure with business needs. May mentor staff and provide technical guidance related to reporting, analytics, and data visualization initiatives. Additional responsibilities include reporting activities for the division through the preparation and analysis of a variety of data. This encompasses, but is not limited to, Community Services measurements of success, program metrics, legislative budget board performance, as well as workforce, financial, system, and management reports. May provide guidance to others through mentorship and training regarding analytics tools, data interpretation, reporting methodologies, and best practices. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Requirements

Graduation from an accredited four-year college or university with major coursework in data science, business analytics, computer science, computer information systems, management information systems, mathematics, statistics, economics, public administration, health administration, or a related field. Experience and education may be substituted for one another on a year-for-year basis. A total of four years of combined education and experience is required.
At least 3 years of experience analyzing qualitative and quantitative data sets, preferably for federal or state government, or a nonprofit organization.
At least 1 year of experience creating dashboards and reports using Power BI, Tableau, or similar visualization tools.
Knowledge of developing, maintaining and managing data driven dashboards and analytics using Power BI, Tableau, SmartSheets or other data visualization tools.
Knowledge and experience on data visualization best practices, with focus on enhancing user interaction and user experience.
Knowledge of statistics and analyzing large and complex data sets and running queries.
Knowledge of report writing and presenting findings to audiences comprised of all position levels, including leadership, staff, internal and external stakeholders.
Knowledge of database design development, data mining, and segmentation techniques.
Knowledge of record keeping, including security procedures for handling, protecting, and distributing confidential data.
Skill in using of Power BI, Tableau, SmartSheets or other data visualization tools.
Skill in using SAS, SQL, ACCESS or other statistical and database management software.
Skill in extracting, joining, and loading data from multiple sources.
Skill in analyzing problems and devising effective solutions.
Skill in conducting data searches, in evaluating and translating large amounts of data and in critical thinking.
Skill in working directly with business analysts or business stakeholders to gather and validate functional requirements and provide the design specifications.
Ability to compile, review, and analyze data.
Ability to plan, organize, and facilitate data analytic projects
Ability to prepare reports and communicate results effectively.
Ability to maintain accuracy and attention to detail.
Ability to provide guidance to others based on data outcomes.

Responsibilities

Prepares concise, comprehensive technical reports to interpret and present divisional data to CS leadership.
Acquires data from different sources and reviews the information through multiple database resources to provide accurate and understandable analysis.
Responsible for accurate reporting, along with the development of a variety of reporting outputs to meet the needs of multiple internal and external stakeholders.
Analyzes divisional program and financial data to reveal trends and drive strategy.
Identifies data gaps, errors, anomalies, inconsistencies, and redundancies in data sources and reporting processes.
Works with stakeholders to improve data integrity.
Leads divisional coordination of data and compiles results to report program and divisional progress towards successfully meeting performance measurements.
Assists with the development of processes and procedures to ensure data is consistently and routinely reported at the division level.
Assists in developing data quality measures, analyzing data quality results, and implementing necessary changes to ensure data quality and improvement.
Plans, develops, and conducts projects related to statistical and data analyses.
Consults with leadership and staff to provide solutions to support operational activities.
Provides data related consultative services and technical assistance.
Coordinates with program areas to initiate program evaluation studies and quality improvement initiatives including design, implementation, analysis, and evaluation.
Collaborates with program areas, leadership, and subject matter experts to identify reporting requirements, business needs, and develop meaningful metrics, visualizations, and reporting solutions.
Designs engaging and interactive business insight dashboards for program staff, leadership and stakeholders to make informed programmatic decisions.
Produce routine reports and dashboards which fulfill information requests meeting stakeholder requirements and needs.
Provides technical assistance to divisional staff to display data and analysis in an understandable way.
Responsible for guiding CS leadership and programs in appropriate and effective use of data and strategies that optimize statistical efficiency and quality.
Adhoc assignments related to program areas, special assignments and other duties as assigned.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the division and agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.