Community Services Concierge Supervisor

National Lutheran Communities & Services•Rockville, MD

3h•Onsite

About The Position

At The Village at Rockville, we believe exceptional service begins with meaningful human connection. As a premier faith-based, not-for-profit life plan community within National Lutheran Communities & Services, we’re seeking a Community Services Concierge Supervisor who leads with purpose, warmth, and a commitment to excellence. Imagine leading a front-facing team that shapes the daily experience of every resident, family member, and guest who walks through our doors. In this role, you won’t just manage operations—you’ll set the tone for hospitality, responsiveness, and community connection. As our Community Services Concierge Supervisor, you will guide and support a dedicated concierge team, ensuring exceptional service delivery, seamless communication, and a welcoming environment that truly feels like home. Your leadership will directly enhance resident satisfaction, strengthen relationships, and uphold the high standards that define The Village at Rockville. This is your opportunity to lead with heart while building a culture of service excellence. Together, we’ll create a community where residents feel supported, valued, and connected every day.

Requirements

High School Diploma required
Minimum 2 years of experience in a concierge or guest services role, with at least 1 year in a supervisory capacity.
Previous leadership or management experience required.
Strong leadership, communication, and customer service skills.
Proficient in Microsoft Office and able to learn new software quickly.
Flexible to work evenings, weekends, and holidays as needed.
Ability to handle multiple tasks in a fast-paced environment.
Must maintain confidentiality and demonstrate integrity.

Nice To Haves

college degree preferred
Experience in event coordination is a plus.

Responsibilities

Supervise and lead the community receptionists’ team, providing guidance, support and regular feedback.
Ensure resident and community satisfaction by delivering high-quality, customer-oriented service.
Coordinate room scheduling, vendor relationships, contracts, and myPotential Care Center appointments.
Maintain communication systems, including the Resident Information Center, mail/package delivery, directories, and check-in systems.
Act as the main point of contact for Independent Living residents and collaborate with interdisciplinary teams.
Assist with new resident move-ins and ensure a smooth transition into community life.
Plan and implement community and private events.
Oversee team member schedules, conduct performance evaluations, and resolve conflicts.
Provide administrative support to the Resident Experience Director.
Other duties as assigned