Community Concierge

YMCA of Metropolitan Chicago • Chicago, IL

3h • Onsite

About The Position

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change through health and wellbeing, early education, violence prevention, and other programs and services. They are seeking talented individuals committed to empowering the community by fostering a safe and welcoming environment that encourages growth and support. Community Concierge team members serve as the face of the Y, providing a best-in-class experience for customers by actively interacting and engaging with community members, offering solutions and opportunities, and helping them discover what the YMCA has to offer.

Requirements

• At least 18 years of age
• Earned high school diploma or GED
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills
• Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.
• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required

Responsibilities

• Greet community members and guests and make them feel welcome and engaged
• Answer phones and email inquiries
• Actively manage customer transactions
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
• Anticipate individual's needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Ensure front desk operations run smoothly and efficiently
• Conduct hub tours responsive to the needs of prospective customers; sell memberships

Benefits

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays for eligible employees, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees