Community Services Asst

Associa•Austin, TX

5d•Onsite

About The Position

The Part-Time Community Services Assistant serves as the welcoming face of the MorningStar HOA onsite office. This position is central to delivering an exceptional resident experience — from the first phone call to the last interaction at the front desk. The ideal candidate is warm, polished, organized, and genuinely enjoys making people feel heard and helped. This role supports the day-to-day administrative and operational functions of the office while serving as a first-line ambassador for community standards, culture, and events. You will work directly alongside the Community Manager and Assistant Community Manager in a fast-paced, high visibility environment that demands professionalism, discretion, and a proactive attitude.

Requirements

High school diploma or equivalent required
Minimum 1 year of customer service, receptionist, administrative, or office experience preferred
Strong verbal and written communication skills — clarity, grammar, and professionalism matter
Basic computer proficiency including Microsoft Office and email
Dependable, punctual, and able to maintain strict confidentiality
Ability to multitask calmly and stay organized in a busy, resident-facing environment
18+ years old
Legally eligible to work in the United States
Can navigate through different application systems
Competency in Microsoft Office Applications
Have a naturally positive attitude and be a team player
Ability to communicate clearly and professionally, both verbally and in writing
Pleasant, friendly attitude, with an ability to adapt to change
Strong listening skills, ability to multi-task, attention to detail, time management, problem resolution, and decision-making skills

Nice To Haves

Prior experience in an HOA, property management, municipal office, or community services role
Familiarity with HOA management platforms (TownSq or similar)
Experience handling multi-line phone systems or high-volume front desk environments
Bilingual (English/Spanish) a plus
Experience with event coordination or community outreach
Bilingual
Property Management /Homeowners Association knowledge

Responsibilities

Greet residents, guests, and vendors in a friendly and professional manner; serve as the primary face of the onsite office
Answer incoming phone calls promptly and direct or resolve resident inquiries with accuracy and courtesy
Provide information regarding community amenities, policies, procedures, events, and HOA governance documents
Assist residents with navigating community platforms including TownSq and amenity access requests
De-escalate resident concerns professionally and escalate to management when warranted, with accurate notes
Respond to general office email correspondence as directed by management
Maintain a clean, organized, and welcoming office environment at all times
Perform filing, data entry, document preparation, copying, scanning, and record-keeping duties
Distribute community information, forms, violation notices, and correspondence as directed
Coordinate with visiting vendors and contractors — log arrivals, verify authorization, and notify appropriate staff
Assist with mail sorting, package logging, and outgoing correspondence
Monitor and restock office supplies; notify management of replenishment needs
Maintain confidentiality of resident records, financial data, and sensitive HOA matters
Assist with planning logistics, setup, teardown, and staffing support for community events
Help prepare event materials including flyers, sign-in sheets, name tags, and supply lists
Assist with posting community communications to social media, digital platforms, and community boards as directed
Provide on-site presence and resident interaction support during community events when requested
Operate and learn community management software (TownSq or equivalent HOA platform)
Utilize Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks
Assist with basic digital communications including email, calendar management, and document sharing
Learn and use any new systems introduced by management (access control, call box systems, etc.)