Community Service Specialist II

CSU Careers•Fresno, CA

1d•Onsite

About The Position

Under the general supervision of the Parking Administrator, or a Lieutenant in their absence, the incumbent supports the mission of the University, the Fresno State Police Department, and Traffic Operations. Community Service Specialist II (CSS II) employees provide lead direction to Community Service Specialist I, Parking Officer I, and Student Assistant staff. They perform advanced duties including coordinating parking and safety for special events, training staff in safety, crime prevention, and parking operations, and supporting public safety communications and administrative functions. They may also assist in developing operational procedures and protocols in alignment with established policies.

Requirements

Working knowledge of applicable university policies and procedures, methods, practices, and terminology used in public safety communications
Ability to learn to use applicable public safety related equipment and systems
Excellent communication and interpersonal skills
Ability to work day, night, weekend, and holiday shifts
Ability to detect and respond appropriately to potential hazardous or crime situations
Ability to observe and recall details and incidents
Ability to act and resolve parking and traffic problems
Ability to handle sensitive situations with tact and responsibility
Ability to perform simple arithmetic computations
Ability to read and write at an appropriate level
Ability to establish priorities and determine deadlines
Ability to learn and understand policies and procedures
Ability to understand and carry out written and oral instructions
Ability to assist students, staff, faculty, and the general public by providing information as requested
Ability to work independently under general supervision
Ability to establish and maintain effective working relationships with faculty, students, and staff from diverse ethnic, cultural, and socio-economic backgrounds
High school diploma or equivalent
3-5 years of interdepartmental work experience performing similar duties
Possession of a valid class “C” California Driver’s License and a demonstrated good driving record
A work history of regular attendance and positive performance evaluations

Nice To Haves

Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps.)
Working knowledge and understanding of event operations and coordination principles

Responsibilities

Provide lead direction to Traffic Operations line staff
Coordinate Student Assistant schedules
Oversee daily SCOUT Program operations
Conduct IACLEA-related uniform and equipment inspections
Lead daily operational and safety briefings
Ensure quality control of CSS I and Student Assistant work
Patrol campus property and facilities to protect the campus community and visitors from hazards such as fire, theft, vandalism, trespassing, and other criminal activity
Facilitate the opening and securing of campus facilities
Coordinate the testing of emergency systems
Assist the Fresno State Police Department by participating in emergency response efforts and responding to incidents
Direct vehicle and pedestrian traffic during peak periods, special events, and emergencies
Coordinate testing of campus safety systems, including pedestrian crosswalks and emergency phones
Evaluate campus lighting conditions, initiating work orders to address non-functioning or deficient lighting
Enforce parking rules and regulations by issuing citations and selling permits
Patrol parking facilities for violations
Assist with collecting and processing parking revenue
Support alternative transportation programs
Contribute to operational planning for campus events
Ensure parking and transportation equipment is properly maintained, inventoried, and stocked as needed
Assist with logistics for campus special events and emergencies
Provide general information and assistance to the public
Facilitate safety escorts
Provide transportation accommodations for persons with disabilities
Respond to and resolve customer concerns as appropriate