Community Engagement Specialist II

Ontario International Airport Authority•Ontario, CA

6d•$82,400 - $103,000•Onsite

About The Position

Employees in this classification provide ongoing coordination and participation in the Community Engagement program for the Ontario International Airport Authority (OIAA). Incumbents will establish and maintain a variety of working relationships with internal and external business professionals, stakeholders, and internal divisions; execute on engagement strategies and plans; assist with organizing events and promotions; uses data to iterate and refine campaigns and/or Community Engagement activities and support various departments in maintaining brand voice and consistency.

Requirements

Possess subject matter experience and a track record of accomplishment in all or many of the disciplines outlined previously in this job description
Possess strong written and oral communication skills
Possess outstanding customer service skills
Ability to develop and follow written and oral instructions
Ability to understand and apply complex policies and procedures
Ability to lead and mentor mentoring assigned staff
Knowledge of the principles and practices of public engagement and outreach
Knowledge of statistical analysis and research methods and techniques
Ability to apply policies and procedures fairly and consistently
Possess the ability to Interact effectively and courteously with employees, tenants and the general public in an international aviation environment
Ability to evaluate and prepare clear and concise reports
Ability to handle high-profile incidents effectively, appropriately and tactfully
Ability to consistently demonstrate the Core Values of OIAA
Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position. Equivalent to a a Bachelor’s Degree in Public Administration or a related field. Additional years of experience may be substituted for required education on a year for year basis
Three (3) years of increasingly responsible experience in the areas of community engagement, public relations, marketing, operations, or other related fields.
Valid Driver’s License equivalent to a California Class C driver’s license
Acceptable driving record at time of appointment and throughout employment
Ability to pass all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT

Nice To Haves

Experience in community relations/engagement for a medium to large commercial airport is desirable.

Responsibilities

Serves as a liaison between the airport and community.
Educates and informs the community on a wide range of airport/airline information and addresses areas of concern.
Fosters positive working relationships with local businesses, non-profits, and community members.
Identifies and coordinates opportunities for the community to experience the airport through special events and activities.
Plans, organizes, budgets, and promotes special events, activations, and ground breakings.
Participates in the development and implementation of goals, objectives, policies, procedures, and priorities for activities and operations.
Prepares and administers various programs and policies to support community engagement initiatives and goals.
Compiles and analyzes data and makes recommendations related to work operations, department policies, and administrative procedures; analyzes and interprets operating and activity reports.
Responds to requests for information related to statistical, technical, operational, or administrative data.
Routinely researches information and meets with key stakeholders to stay up to date on airport operations and changes.
Develops and maintains strategic partnerships with community groups.
Gathers and tracks data to assist with airport operations.
Presents and serves on panels to discuss the airport and its services and amenities.
Coordinates airport sponsorships and memberships.
Orders and maintains inventory for airport promotional items.
Responds verbally or in writing to inquiries, compliments, or complaints.
Conducts visitor tours of the airfield and inside terminals.
Coordinates international conferences hosted at the airport.
Assists with customer care and/or terminal re-population during airport emergencies.
Observes and reports any facility/terminal discrepancies that may have an operational impact to the public.
Assists with the preparation of annual and monthly reports and other reports of the related to department activities.
Does related work as required.
May occasionally be assigned to other duties for training purposes or to meet technological changes or emergencies.