Community Service Officer

City of Odessa•Odessa, TX

23h•Hybrid

About The Position

Under general supervision, Community Service Officers are responsible for developing, implementing, and managing a variety of community service programs and initiatives. Essential duties and responsibilities may include, but are not limited to, identifying and addressing community concerns and needs related to public safety. They assist patrol officers in activities and tasks other than criminal enforcement, respond to non-emergency calls for service, and investigate, document, and resolve citizen complaints, traffic incidents, crimes, and illegal activities. Officers respond to citizens' requests for assistance and enforce minor traffic/parking violations fairly and consistently. They investigate minor criminal offenses, secure evidence, and complete detailed reports and required paperwork. The role involves maintaining OPD vehicles and equipment according to Department standards, upholding the integrity, professionalism, values, and goals of the Odessa Police Department by ensuring rules and regulations are followed and that accountability and public trust are preserved. Additionally, they assist law enforcement officers and crime scene unit technicians, attend community events and interact with residents, perform parking enforcement, distribute public safety materials, provide case information and explain the criminal justice system, offer assistance within the scope of designated authority, and address community organizations and citizen groups to explain OPD crime prevention programs. The position requires supporting departmental operations with regular and timely attendance and fostering a positive relationship between the City of Odessa and the general public through courteous and cooperative behavior. Reasonable accommodations will be made as required for essential functions under the Americans with Disabilities Act. This job description does not constitute an employment agreement and is subject to change at any time by the employer.

Requirements

High School Diploma or GED required.
Satisfactory results on a background investigation and polygraph are required.
A valid State Driver's License is required.

Nice To Haves

Knowledge of geography, roads, and landmarks of the City and surrounding areas.
Excellent customer service skills.
Working as a team member with other law enforcement and city departments.
Assessing and prioritizing multiple tasks, projects, and demands.
Communicating effectively verbally and in writing.
Additional technical training and certifications may be required.

Responsibilities

Identifying and addressing community concerns and needs related to public safety.
Assist patrol officers in activities and tasks other than criminal enforcement.
Responds to non-emergency calls for service; investigates, documents, and resolves citizen complaints, traffic incidents, crimes, and illegal activities.
Respond to citizens' requests for assistance and enforce minor traffic/parking violations fairly and consistently.
Investigates minor criminal offenses; secures evidence; completes detailed reports and required paperwork.
Maintains OPD vehicle and equipment according to Department standards.
Maintains the integrity, professionalism, values, and goals of the Odessa Police Department by assuring that all rules and regulations are followed and that accountability and public trust are preserved.
Assists law enforcement officers and crime scene unit technicians with various roles during the response to the needs of citizens.
Attends community events and interacting with residents.
Parking enforcement.
Distributes public safety materials.
Provides case information and explains how the criminal justice system works.
Provides information and assistance within the scope of designated authority.
Addresses community organizations and citizen groups to explain the OPD crime prevention programs.
Supports departmental operations with regular and timely attendance.
Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.