Community Service Officer - Community Engagement

City of Los Altos•Los Altos, CA

7d•Onsite

About The Position

The Community Service Officer (CSO) plays a key role in strengthening relationships between the Police Department and the community through proactive outreach, crime prevention education, and community engagement initiatives. This non-sworn position is ideal for someone who enjoys building partnerships, managing community events, and serving as a positive and approachable representative of the Department. CSOs regularly interact with residents, businesses, places of worship, non-profit organizations, and community partners through presentations, events, and collaborative programs that promote public safety and strengthen community trust. This Community Service Officer position also supports police department functions including Crime Prevention and managing the Crossing Guard Program. Additional duties may include assisting other Community Service Officers with Property and Evidence, traffic control, and special events. If you are a customer-focused, organized, and self-motivated professional who enjoys engaging with the public and building positive community relationships, this may be the perfect opportunity for you. Successful candidates thrive in fast-paced, highly visible environments and are passionate about delivering exceptional customer service while making a meaningful impact in the community. If you are motivated by the opportunity to make a positive difference through public engagement, we encourage you to apply today!

Requirements

High school diploma or equivalent.
Possession of, or ability to obtain, a valid California Driver's License.

Nice To Haves

Experience which provides knowledge of law enforcement terminology and police officer procedures is desirable.
Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills and a can-do attitude.
Communicates effectively and proactively both verbally and in writing.
Enjoys working in a small-town atmosphere with an engaged public, including merchants, property owners and residents.

Responsibilities

Works to develop a robust community engagement strategy that cultivates relationships and collaborations among residents, businesses, places of worship, non-profit organizations and community partners.
Monitors and responds to resident/community members’ inquiries.
Prepares and gives presentations to community groups on a frequent basis.
Inventories Crime Prevention resources and purchases/orders supplies.
Posts on social media to engage with the community.
Researches and posts content for the department’s website as it relate to Crime Prevention and Community Engagement topics.
Coordinates Home Security Inspections, Police Department Tours, and community presentations.
Manages the operational side of the Crossing Guard Program.
Assists with Run-Hide-Fight presentations.
Assists in the preparation of/participates in special events (i.e., Art and Wine Festival, annual Festival of Lights Ceremony, etc).
Other duties as assigned.