Community Service Officer
About The Position
The Village of Mount Prospect, Illinois, population 56,852 is located along Metra’s Union Pacific Northwest Line, 23 miles from downtown Chicago and five miles north of O’Hare International Airport. The Village’s Police Department is seeking qualified applicants for the position of Community Service Officer. Providing exceptional public support and administrative assistance within a fast-paced law enforcement environment is a top priority. Serve as a key point of contact for community members by delivering courteous, professional, and responsive customer service while assisting with non-emergency public safety matters. Skilled in conflict resolution, multitasking, and maintaining composure under pressure while supporting police operations and ensuring positive community relations. Under the general direction of the Patrol Shift Supervisor, the successful candidate will be able to communicate effectively, make responsible decisions in accordance with established policies and procedures, and demonstrate the highest levels of integrity in the conduct of their work.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Must have a valid Illinois driver’s license.
Nice To Haves
- One year’s experience in tasks involving public contact, customer service, or related work or an equivalent combination of training and experience preferred
- Bilingual skills are a plus.
Responsibilities
- Deliver high-quality customer service by assisting citizens in person and over the phone with non-emergency inquiries, reports, directions, and public safety concerns
- Provide front-desk support by greeting visitors, processing complaints, routing inquiries, and maintaining accurate departmental records and documentation
- Respond to service-related calls including vehicle lockouts, animal control complaints, parking enforcement, abandoned vehicle investigations, and public nuisance issues
- Support patrol operations by assisting officers at accident scenes, fire responses, traffic incidents, and community safety events
- Direct traffic and managed crowd control to ensure public safety during emergencies, utility work, and special events
- Monitor detainees and security alarm systems in accordance with departmental procedures and safety standards
- Issue citations and enforced local ordinances related to parking, bicycle regulations, and municipal code compliance
- Maintain communication via police radio systems, ensuring prompt and accurate response to operational instructions
- Process reports, maintained activity logs, and entered data accurately into departmental systems
- Assist with records management, supply inventory, equipment transport, and departmental logistics coordination
- Support community outreach initiatives to strengthen positive relationships between law enforcement and residents
- Demonstrate professionalism, discretion, and strong interpersonal skills when handling sensitive situations and public interactions
Benefits
- health and life insurance
- IMRF pension
- 457 retirement plan
- vacation time
- personal time
- paid holidays
- sick days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
