Community Service Lead

In Field Strategies • Mendocino, CA

5d • $40 • Onsite

About The Position

Community Resource Centers (CRCs) are designed to provide visitors a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access, where possible), and provide up-to-date information in communities when a community-wide power shutoff occurs. In Field Strategies is looking for qualified candidates to serve as Service Leads (SL) at Community Resource Centers. Successful candidates will be added to an ‘eligible to work’ list. While paid training opportunities will be provided throughout the year, it is expected that most work assignments will be during fire season (June-January). Work would range from 1-3 days with events averaging 2-3 days and will likely include 8-hour shifts, working with community members during emergency situations.

Requirements

• Be at least 18 years old
• 2+ years’ work experience in a community outreach or customer service position with direct customer contact in a fast-paced, structured environment
• Experience working in a team environment
• Must own smartphone
• Ability to resolve interpersonal conflict
• Ability to follow and enforce procedures, guidelines and policies
• Ability to use smartphone and web applications or other reporting tools to track CRC attendance, resources, information, etc.
• Ability to work flexible schedules, extended hours, nights and weekends, and holidays
• Ability to lift up to 40 pounds
• Access to reliable transportation to travel to and from assigned work location
• Ability to report to work location on short notice (typically 24-48 hours from time of notification)

Nice To Haves

• Ability to travel to sites up to 100 miles away from home
• Experience leading small teams
• Fluent in additional languages

Responsibilities

• Setting up the CRC site, including setting up signage, tables and supplies, and Wi-Fi hot spot
• Greeting visitors, managing inquiries and handing out supplies
• Leading safety briefings before shifts
• Following procedures regarding media inquiries
• Providing clear and detailed reports during and after each shift
• Maintaining consistency between shift changes by communicating with incoming/outgoing SL
• Managing inventory
• Preparing incident reports and helping resolve onsite issues

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED