Community Service Aide

Public Health Solutions • New York, NY

6d • Hybrid

About The Position

Public Health Solutions (PHS) is the largest public health nonprofit serving New York City. We improve health outcomes and help communities thrive by providing direct services to underserved families, supporting community-based organizations through public-private partnerships, and bridging the gap between healthcare and community services. Our Community Health and Nutrition Access Program helps New York residents obtain free or low-cost health insurance coverage, apply for the Supplemental Nutrition Assistance Program (SNAP), and through our WIC program, provides nutrition education sessions, breastfeeding support, and eWIC cards. Our staff members are culturally and linguistically competent and identify with the communities they serve, helping clients navigate complex application processes. Each year, we assist over 22,000 people with health insurance applications, 14,000 with SNAP applications, and 35,000 eligible individuals with the WIC Program.

Requirements

• High School Diploma or GED Certificate.
• Entry-level computer skills.
• Bilingual Required (Spanish).
• Demonstrated ability for working with the public.
• Possess strong communication skills (listening, written, oral, and public speaking).
• Dedicated to helping improve the lives of disenfranchised and marginalized communities.
• Excellent team player with the ability to be flexible and work collaboratively and respectfully.
• Ability to embrace diversity; Possesses people and cultural competency skills.
• Work collaboratively both internally and externally and engage in consensus-based decision making.
• Must be reliable and very organized with strong time management.
• Must be detail-oriented and able to work independently.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Welcomes WIC participants to the Center.
• Provides general knowledge of WIC program and orientation to new participants.
• Performs client anthropometric and hematological measurements on site to prevent delay in benefits between physician visits.
• Ensures that all WIC participants receive their WIC benefits, with full explanation on usage.
• Makes appropriate referrals for WIC participants to other services.
• Knowledgeable about all center activities and appointment types.
• Learns best practices associated with the delivery of Participant Centered Nutrition Services (PCNS).
• Participates in all other activities that contribute to the efficient operation of the WIC Center.
• Ability to travel and work at other WIC centers in Queens, Brooklyn, and the Bronx.
• Attends all mandatory trainings and meetings.
• Participates in program outreach to Local Organizations and Community Partners (Subject to travel).
• Undergoes annual anthropometric and hematological training on site.
• Assists with receiving, sorting and storing inventory.

Benefits

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403 (b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing training and continuous opportunities for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED