Community Service Aide

City of Lancaster•Pa, PA

12d•Onsite

About The Position

The Community Service Aide provides civilian support to uniformed Police Officers, other police civilian employees, and the public in the field and at various locations in the Police Station. Duties include prisoner custody and security, searches, booking and processing, records and data entry, communication with the public and other agencies, and general support of police operations. The role requires working indoors and outdoors, including in inclement weather and extreme temperatures, and may involve stressful interactions with uncooperative, intoxicated, or assaultive prisoners. The position works on-site at City of Lancaster locations. A valid Pennsylvania driver’s license, satisfactory drug screening, background investigation and polygraph, compliance with applicable Criminal History Records Act requirements, and successful completion of CLEAN Terminal Operator certification are required.

Requirements

High school graduation or GED completion.
Valid Pennsylvania State Driver’s License.
Proficiency with Microsoft or similar software, including Word, Excel, and Outlook or Lotus Notes.
Ability to perform computer data entry and retrieval.
Ability to use office equipment, including a fax machine, copier, stapler, and hole punch.
Ability to use electronic and computerized equipment to photograph, fingerprint, and otherwise process prisoners during booking.
Ability to read, write, speak, and comprehend English and to communicate verbally and in writing in English.
Ability to operate a mechanical control panel, including repeated use of spring-loaded and push-button switches.
Ability to adapt to stressful situations and maintain a professional demeanor when dealing with uncooperative customers.
Ability to operate a vehicle on private and public streets.
Ability to work as part of a team and collaborate successfully with others.
Ability to adapt to new or changed situations and show flexibility in improving work processes and operations.
Ability to exhibit customer-centered behavior and focus on customer needs.
Commitment to service excellence and continuous improvement.
Satisfactory completion of drug screening, background investigation, and polygraph, and compliance with requirements of the Criminal History Records Act, Chapter 91 of the Pennsylvania Crimes Code.
Successful completion of certification as a CLEAN Terminal Operator.
Valid employment authorization to work in the United States.
Ability to work on-site at City of Lancaster, Pennsylvania locations.

Responsibilities

Follow safe practices while performing duties.
Search for contraband and provide security for prisoners; monitor, feed, process, and supervise prisoners in the jail section.
Maintain security in assigned areas, including through extended periods of sitting and standing.
Observe offenders, conduct pat and strip searches, restrain and secure prisoners, and transfer or transport them by walking or physically escorting them.
Direct vehicle and pedestrian traffic when needed.
Respond to emergencies, call for or respond to calls for help, provide emergency first aid, move injured or unconscious prisoners or employees to safety, and use force to control offenders.
Read and apply prisoner-record information related to health, safety, and facility security; follow applicable policies, procedures, rules, and regulations.
Prepare and maintain computer and document records, forms, and reports.
Use local and statewide computer programs and software to run queries, enter data, and maintain databases.
Enter warrants into computerized systems and file warrants in file cabinets.
Use telephones and police radios to communicate with the public, other agencies, and Bureau employees.
Clean jail cells and check for contraband in and under objects, including beds and sinks/toilets.