Community Safety Services

St Anthony Foundation•San Francisco, CA

2d•$43,000 - $70,000

About The Position

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish. Principal responsibility Community Safety staff helps provide a safe environment for guests, staff, clients, volunteers, and other occupants of St. Anthony Foundation and our external partners and customers. This team responds to on-the-ground crises and emergencies to increase safety in the Tenderloin and similar communities. You will be joining a team that takes a trauma-informed perspective to their work. In the spirit of our Franciscan values and heritage, our team de-escalates behaviors and risks with compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties:

Requirements

Excellent interpersonal, listening, oral, and written communication skills are required.
Ability to be polite, diplomatic, and firm.
Can set limits and practice professional boundaries with guests and coworkers.
Ability to respond to emergencies and high pressure situations in a self-composed and self-assured manner.
Ability to work non-traditional hours and days (weekends and holidays required).
Ability to complete paperwork neatly and legibly.
Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
Ability to remain awake and aware during all scheduled shifts.
Ability to be punctual, reliable, cooperative, and stay team-oriented.
Must complete Crisis Prevention training within 3 months of hire.
P.R./First Aid certification preferred.
Must complete certification within 3 months of hire.
Willingness to work in remote locations.
Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

Nice To Haves

Experience with conflict de-escalation skills is preferred.
Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.
Proficiency in a second language is strongly desired (Spanish, Mandarin, Tagalog, Cantonese).

Responsibilities

Community Safety Monitor and anticipates potential safety and security problems, and attempts, through de-escalation techniques to prevent or defuse them before they become critical.
Respond to emergency calls from assigned areas as needed.
Safely deal with or assist in dealing with any emergency situations.
Maintain a high level of awareness of one's surroundings at all times.
Observe and identify unusual/irregular occurrences that may require closer examination to ensure the safety of the facilities and the persons in them.
Observe and safely intervene as appropriate in crises to ensure the safety of staff, clients, volunteers, and other visitors.
Monitor assigned area to identify safety hazards, reports safety hazards, and intervenes according to established procedures.
Comply with all St. Anthony safety requirements, policies, and requirements to ensure a safe work environment for all.
Check and secure buildings at the beginning and end of each day as instructed.
Checks assigned areas (rounds) as needed.
Participate in emergency response and disaster preparedness training and drills.
Respond to crises and emergencies with urgency, occasionally needs to ascend/descend stairways quickly.
Safely and effectively de-escalate disruptive and/or aggressive persons using acceptable physical de-escalation and crisis prevention techniques.
May need to operate a Segway, adhering to all safety protocols to move about the area.
Support special events as assigned, including set up and break down and monitoring the event itself.
Assist with janitorial services to maintain a clean and safe environment for work and community access.
Courteously assist guests and clients, giving information, responding to questions; assists clients in accessing services and programs.
Maintain up-to-date information on internal programs and other social services in the neighborhood to support guests.
Assist in implementing and enforcing program procedures and guidelines in all programs internally and while working externally.
Direct inquires with donors, volunteers, and the press.
Courteously assist them in connecting them to the appropriate point person.
May need to move about the surrounding areas of their post (i.e., 100 block of Golden Gate) for coverage and to communicate with team members, guests, and other community partners.
Treat all guests with empathy, dignity, and respect.
Seek to understand the other person's perspective and experience.
Demonstrate the ability to work effectively across cultures and an openness to learning about cultures not familiar to oneself.
Complete reports and all other paperwork neatly, legibly, and thoroughly.
Enter data and information electronically as required.
Looks up data and reports electronically through a database as requested.
Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows and guest engagement.
Understand and follow the organization's programs, policies, and procedures
Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.
Collaboratively works with others to achieve team success.
Manage stress and pressure situations calmly and responsively.
Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
Consistently demonstrate integrity while working and representing St. Anthony’s.
Practice direct, respectful, open, and honest communication with their colleagues.
Proactively seeks support from team members or management.
Demonstrate cooperation with coworkers, management, and the community at large.