Community Safety Liaison

Agricultural Institute of Marin•Hayward, CA

3d•Onsite

About The Position

The Community Safety Liaison ensures a safe and welcoming environment for farmers market customers and vendors at the Hayward Farmers Market. The ideal candidate advocates for community safety, excels in communication and conflict resolution, and adeptly de-escalates situations. The Community Safety Liaison acts as a liaison between AIM, market attendees, and vendors, fostering positive interactions, resolving conflicts and maintaining market harmony.

Requirements

Empathy, patience and a passion for working with the public
Exceptional verbal and written communication skills
Knowledge of Hayward community dynamics
Proven ability to de-escalate situations under pressure
Availability to work Saturdays from 8:00am – 2:00pm at the Hayward Farmers Market

Nice To Haves

Experience, certifications or training in conflict mediation, self-defense and de-escalation.
Basic knowledge of farmers markets, agriculture, or related fields.
Bilingual proficiency in English/Spanish or English/Cantonese.
Connections with Hayward and Alameda County community organizations, schools and food/farming entities.

Responsibilities

Monitor the market area for potential safety hazards.
Collaborate with AIM staff to maintain a secure environment.
Mediate conflicts between market customers and vendors.
Use effective conflict resolution techniques to de-escalate situations.
Actively Engage with market attendees, vendors and the local community.
Provide information about vendors, products and market policies.
Promote community through activities that encourage attendee interaction.
Work with the market team to implement improvements based on feedback.
Assists with EBT transactions and other market operational needs.
Communicate market rules and regulations to customers and vendors.
Report incidents and feedback to the market manager promptly.
Participate in regular meetings with Hayward Farmers Market staff.
Provide exceptional customer service, ensuring attendees feel valued and respected.
Adhere to all AIM Health and Safety policies and procedures, as well as those related to the rules and regulations as they pertain to our customers and vendors.
Administer duties as defined by the AIM performance review plan within the required
Attend required meetings and trainings as
Follow all administrative organizational policies and
Must maintain strict confidentiality related to vendors, staff, Board and other AIM