Community Response Officer

Block by Block • Louisville, KY

11d • Onsite

About The Position

As part of the Block by Block family, our Security division combines proven expertise in community engagement with professional safety practices designed to create safer, and more welcoming environments. Our teams are highly trained in customer service, de-escalation, situational awareness, and community relations, ensuring that every interaction builds trust and enhances public safety. Community Response Officers will patrol and monitor an assigned area on bike and foot to report any suspicious activities to local authorities. Community Response Officers will engage with area stakeholders, visitors, and residents to determine safety concerns and develop problem-solving strategies to effectively resolve these issues.

Requirements

• Security/Military/Law Enforcement background
• Customer service
• Must have excellent observational skills in order to identify security concerns and implement strategies to resolve conflicts and formulate effective responses
• Must have the ability to remain calm in high- pressure situations
• Must have excellent communication skills in order to provide successful de-escalation strategies
• Must be able to speak, read, and write the English language in order to create basic reports.
• Must have excellent critical thinking skills
• Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers
• Must be able to develop written Incident reports and property condition reports that are detailed, accurate, and professional
• Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and Civicity/Block by Block standards of expected professionalism
• High School diploma or GED equivalent required
• Valid State Guard Card where applicable
• Must have the physical capacity to capture and detain individuals if necessary
• Must have the ability to traverse continuously on bike or foot during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break)
• Must have the ability to stand for extended periods of time
• Must be able to work outdoors in all conditions with provided inclement weather gear
• Must have the ability to lift 50 lbs., twist, bend, and stoop occasionally

Nice To Haves

• A high proficiency in speaking the Spanish language is preferred but not required.
• Certifications in de-escalation techniques, defensive tactics, collapsible baton, chemical irritant or pepper spray, crime prevention, knowledge of surveillance camera systems, and FAA Part 107 drone pilot certification are also beneficial

Responsibilities

• Patrols properties, verifies access, and monitors to maintain safety and security
• Provides a strong security presence to deter criminal activity, enforce client rules, and actively address any unwanted behaviors
• Firmly and courteously requests compliance persons violating client rules or committing crimes, such as aggressive panhandling, loitering, or any disruptive behavior
• Monitors and patrols designated areas or zones while identifying and addressing any security concerns
• Responds to any incidents, investigates disturbances, and reports findings accurately and professionally
• Thinks critically in order to engage with the public and stakeholders to address security concerns in order to provide resolutions to issues or concerns
• Creates written, detailed, and accurate Incident reports and property condition reports
• Provides accurate descriptions of persons, vehicles and other similar identifiers to law enforcement and others when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED