Benefits)

HCG Harford County, Maryland•Bel Air, MD

11d•Onsite

About The Position

The Community Resources Coordinator/Priority Populations Coordinator manages supportive services, resource coordination, education and benefits navigation for priority populations within the community. Specifically, this position will provide information and referral services to individuals under the age of 60 who are living with a disability. In addition, this position is responsible for implementing the agency’s National Family Caregiver Support Program including education/outreach, screening, referral and coordination of services as well as documentation and reporting. This role works within the Wellness Team at the Office on Aging. Harford County Government Core Values are essential to successful job performance and this position, as with all positions at Harford County, is accountable for integrating Core Values in the execution of responsibilities.

Requirements

2 years of experience in case management, aging services, caregiving support or service coordination for disabled populations, or related experience
Bachelor's Degree in Social Work, Human Services, or a related field
Knowledge of aging programs, disability benefits, and community resources
Ability to maintain composure, even in very difficult situations
Ability to manage conflict and tactfully handle complaints and difficult situations
Knowledge of crises Intervention theory
Knowledge of administrative and clerical procedures
Knowledge of terminology used in diagnosis and classification of illnesses, injuries and disabilities as well as causes and consequences of illness, injuries and disabilities
Knowledge of community resources and services for client population
Knowledge of documentation procedures
Ability to communicate effectively, both verbally and in writing, adjusts communication style or approach depending on the audience
Skilled listener, ability to practice actively listening
Ability to conceptualize, plan and manage multiple projects or tasks
Ability to remain calm in a crisis
Ability to think through options critically and plan for unforeseen obstacles
Ability to provide internal and external customer service in a courteous manor
Attention to detail
Strong interpersonal skills and ability to build relationships with a diverse range of stakeholders
Organizational skills including the capacity to anticipate issues and prioritize tasks, ability to manage multiple priorities or projects
Public speaking and presentation skills
Proficient computer skills
Knowledge a negotiation and conflict resolution techniques
Accuracy in documentation and dissemination of information
Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations and applicable Harford County safety policies, procedures, or manual as required for this position.

Responsibilities

Oversee daily operations, participant intake, and service delivery for caregiver support initiatives.
Plan and implement community outreach events, training opportunities and educational programming for family caregivers and care partners.
Connect individuals and families to respite care, supplemental services, and community benefits. In addition to working with caregivers/families, incumbent will provider resources, information and assistance to those under 60 years of age who are living with disabilities.
Work with internal staff to receive referrals and coordinate care as well as working with fiscal staff to ensure availability of funds for requested services.
Track service utilization, maintain accurate client records, and meet grant reporting rules.
Performs related administrative duties, such as maintaining case records, and preparing statistical data reports using required software as required by the State.