Community Resource & Engagement Coordinator

United Way for Greater Austin•Austin, TX

12d•Hybrid

About The Position

United Way for Greater Austin is seeking a detail-oriented and passionate Community Resource & Engagement Coordinator to make vital social service information accessible to various audiences in multiple formats. This role involves building relationships with community-based organizations, government agencies, disaster response organizations, and other non-profit agencies. As a self-starter with strong time management skills, you will manage high-quality community resources across United Way's multi-region service area, including the 211 and ConnectCTX referral platforms, while building partnerships and recruiting community-based organizations to engage with United Way programs. You will also serve as the operational lead for disaster response coordination across all covered regions, working in support of the Community Resource & Engagement Sr. Manager. This is a remote position based within the Rio Grande Valley or Laredo area, with occasional in-region travel for outreach.

Requirements

Bachelor's degree preferred, or equivalent combination of education and relevant experience
At least three years of full-time work experience in community engagement, non-profit, disaster response, or library settings
Considerable knowledge of community resources, social service landscape, or disaster response efforts
Experience managing community resource databases or referral platforms strongly preferred
Familiarity with border-region social services, immigration-adjacent resource networks, and the community context of the Rio Grande Valley and Laredo area strongly preferred
Excellent writing and editing skills
Passion for improving access to information
Excellent communication skills and internal/external customer service skills are required
Bilingual (English/Spanish) strongly preferred, given the communities served
Ability to work independently across a multi-region service area with minimal day-to-day oversight, including 24/7 availability and travel during scheduled disaster duty windows
Reliable transportation and a valid driver's license for regional travel
Must reside within the Rio Grande Valley or Laredo area (Cameron, Hidalgo, Starr, Willacy, Jim Hogg, Webb, or Zapata counties)

Nice To Haves

Excellent writing, editing, networking, and communication skills
Self-starter with strong time management skills
Ability to listen actively and effectively communicate orally and in writing complex information in a compelling manner to a variety of audiences
Ability to influence decision-makers at all levels, and confidence speaking with a broad spectrum of stakeholders and partners
High ethical standards for confidentiality and respectful communication
Comfortable and competent with a wide range of communication tools, including social media
Ability to organize and maintain accurate data across multiple systems and timelines, keeping resource information and disaster response documentation reliable and accountable
Ability to learn quickly and thrive on identifying solutions in a dynamic environment where you can assess internal and external conditions that affect your project goals
Energized by identifying and recommending improvements to program implementation and delivery
Relate comfortably with people across levels, functions, cultures, and geography and act diplomatically and tactfully
Build rapport in an open, friendly, and accepting way and develop constructive relationships with people similar and different to yourself
Work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area
Partner with others to get work done and credit others for their contributions and accomplishments — garner the trust and support of others
Able to clearly describe complex information in adherence to a style guide
Asks the right questions to accurately analyze situations
Acquires data from multiple and diverse sources when solving problems
Uncovers root causes to difficult problems
Evaluates pros and cons, risks and benefits of different solution options

Responsibilities

Ensure that United Way resource databases for the Rio Grande Valley and Laredo area are comprehensive, up-to-date, accurate, and easy to use for callers and online users, and adhere to database policies, procedures, and criteria established by organizational, state, and national governing bodies.
Research, gather, and analyze community service information, and complete daily database edits and full agency reviews.
Build awareness of 2-1-1, ConnectCTX, and other programs across United Way’s multi-region area.
Engage and support community partners and social service providers to maintain up-to-date resource information, participate in a closed-loop navigation system, and help organizations implement 2-1-1, ConnectCTX, and other United Way programs into their workflows.
Provide outreach and education to community-based organizations, attend community events, and create and conduct navigation programs and community resource trainings across the Rio Grande Valley and Laredo area as needed.
Support frontline staff through resource database, seasonal programs, training, and respond to staff resource verification and new agency requests.
Serve as the operational lead for disaster resource response across the Rio Grande Valley, Laredo area, and South Central Texas region, planning and executing response efforts before, during, and after disasters, in support of the Community Resource & Engagement Sr. Manager.
Serve as the on-call point of contact for statewide 2-1-1 disaster resource coordination, gathering and disseminating time-sensitive, critical information including Resource News Item (RNI) management, Local Impact Summaries (LIS), and network After Action Reports (AAR).
Escalate contract-level decisions, statewide policy questions, and high-severity disaster events to the Community Resource & Engagement Sr. Manager.
Assist other staff and perform other duties as assigned by the Community Resource & Engagement Sr. Manager.