Community Resource & Engagement Coordinator

United Way for Greater Austin•Austin, TX

13d•Remote

About The Position

United Way for Greater Austin is seeking a detail-oriented and passionate Community Resource & Engagement Coordinator to make vital social service information accessible to various audiences in multiple formats. This role involves excellent writing, editing, networking, and communication skills, with a focus on building relationships with community-based organizations, government agencies, disaster response organizations, and other non-profit agencies. The coordinator will manage high-quality community resources across United Way's multi-region service area, including the 211 and ConnectCTX referral platforms, while building partnerships and recruiting organizations to engage with United Way programs. Additionally, this position serves as the operational lead for disaster response coordination across all covered regions, supporting the Community Resource & Engagement Sr. Manager. The role is remote, based within the Rio Grande Valley or Laredo area, with occasional in-region travel.

Requirements

Bachelor's degree preferred, or equivalent combination of education and relevant experience
At least three years of full-time work experience in community engagement, non-profit, disaster response, or library settings
Considerable knowledge of community resources, social service landscape, or disaster response efforts
Excellent writing and editing skills
Passion for improving access to information
Excellent communication skills and internal/external customer service skills are required
Ability to work independently across a multi-region service area with minimal day-to-day oversight, including 24/7 availability and travel during scheduled disaster duty windows
Reliable transportation and a valid driver's license for regional travel
Must reside within the Rio Grande Valley or Laredo area (Cameron, Hidalgo, Starr, Willacy, Jim Hogg, Webb, or Zapata counties)

Nice To Haves

Experience managing community resource databases or referral platforms strongly preferred
Familiarity with border-region social services, immigration-adjacent resource networks, and the community context of the Rio Grande Valley and Laredo area strongly preferred
Bilingual (English/Spanish) strongly preferred, given the communities served

Responsibilities

Ensure that United Way resource databases for the Rio Grande Valley and Laredo area are comprehensive, up-to-date, accurate, and easy to use for callers and online users, adhering to database policies, procedures, and criteria.
Research, gather, and analyze community service information, and complete daily database edits and full agency reviews.
Build awareness of 2-1-1, ConnectCTX, and other programs across United Way’s multi-region area.
Engage and support community partners and social service providers to maintain up-to-date resource information, participate in a closed-loop navigation system, and help organizations implement United Way programs into their workflows.
Provide outreach and education to community-based organizations, attend community events, and create and conduct navigation programs and community resource trainings across the Rio Grande Valley and Laredo area.
Support frontline staff through resource database, seasonal programs, training, and respond to staff resource verification and new agency requests.
Serve as the operational lead for disaster resource response across the Rio Grande Valley, Laredo area, and South Central Texas region, planning and executing response efforts before, during, and after disasters.
Serve as the on-call point of contact for statewide 2-1-1 disaster resource coordination, gathering and disseminating time-sensitive, critical information.
Escalate contract-level decisions, statewide policy questions, and high-severity disaster events to the Community Resource & Engagement Sr. Manager.
Assist other staff and perform other duties as assigned by the Community Resource & Engagement Sr. Manager.