(Internal Only) Criminal Justice Coordination - Community Resource Coordinator

County of El Paso•Tx 79901, TX

About The Position

The Community Resource Coordinator works with community service providers and clients—including homeless service providers, jail and justice initiatives, re-entry services, migrant coordination, law enforcement, and other partner agencies—to address community and client needs. The coordinator identifies and connects jail inmates and other justice-involved or homeless individuals with appropriate transitional and community resources, facilitates service delivery, and builds working relationships across public, nonprofit, faith-based, and business organizations. The position may work at a variety of locations and travels as assigned. It is a non-supervisory role reporting to the Department Head or designee, and is open only to current El Paso County employees. The role also conducts client interviews and eligibility assessments, makes referrals, supports participant engagement, maintains case files and program databases, and tracks information for HMIS, HUD, and stakeholder reporting. The coordinator may support outreach, prevention, risk reduction, crisis intervention, and benefits counseling, and helps keep County leadership informed about community issues affecting homeless and re-entry populations. As an El Paso County employee, the position is designated as a Disaster Service Worker and may be required to train for or perform emergency services during a proclaimed emergency.

Requirements

This position is for current El Paso County employees only.
Bachelor’s degree in social work, behavioral science, human services, or a related field, plus at least one year of experience in adult case management and program development, community outreach, or volunteer coordination; or an equivalent combination of experience and training.
A valid driver’s license applicable to job responsibilities, with a driving record acceptable to El Paso County, by the date of hire.
A personal mobile smart device by the hire start date to access the County’s network and systems.
Knowledge of local El Paso County resources, the judicial system, individual, family, and group casework theory and techniques, interviewing techniques, compensation programs, English usage, interpersonal communication, modern office procedures, and Windows- and Microsoft-based products.
Ability to work effectively in a multicultural environment; handle stress and unpredictable situations; maintain confidentiality and appropriate client boundaries; exercise sound judgment; and communicate sensitively with people from diverse backgrounds.
Strong organizational, time-management, prioritization, decision-making, attention-to-detail, and multitasking skills; ability to meet deadlines under pressure and work with minimum supervision.
Ability to prepare and maintain records and reports; verify and cross-check files and data; follow oral and written directions; and understand agency operations and procedures.
Ability to operate a personal computer and standard office equipment, use standard office software, and maintain filing systems.
Typing speed of at least 50 words per minute and accurate data-entry skills.
Bilingual English-Spanish skills required.
Must pass a criminal background check.
Demonstrate regular and reliable attendance, teamwork, courteous and respectful interaction, strict confidentiality, support for County organizations, and commitment to customer service excellence.

Nice To Haves

Two years of experience working with migrants, people experiencing homelessness, justice-involved individuals, or low-income populations is preferred.

Responsibilities

Identify local transitional resources for jail inmates and coordinate transitions to resources appropriate to their needs.
Conduct outreach to governmental, faith-based, nonprofit, and business organizations; establish and maintain collaborative relationships with community resource providers.
Coordinate information about inmates eligible for community re-entry services from the El Paso County Jail.
Build relationships with law enforcement, City and County officials and departments, County re-entry personnel, community providers, schools, labor organizations, nonprofits, businesses, and civic groups.
Coordinate supportive activities with homeless providers, law enforcement, and community partners, including employment assistance, job readiness training, financial education, parenting, and life-skills programs.
Review programs and eligibility requirements, conduct outreach to current and potential partner agencies, and monitor social action, data collection, and program evaluation.
Hold meetings or case conferences with case managers to coordinate efforts and understand clients’ needs.
Conduct cross-training and cross-orientation for staff at partner agencies serving homeless and justice-involved re-entry clients and supportive-housing participants.
Interview clients, determine eligibility for services, make referrals, complete paperwork, and enter data into relevant systems.
Help clients manage use of services and expedite service delivery through linkage activities.
Enter demographic and legal information into databases and spreadsheets to ensure accurate, timely case-status information.
Maintain case-file quality assurance, conduct re-arrest checks, and notify appropriate staff about participant status.
Audit database quality and ensure program data is entered according to required standards and timelines.
Provide participant support to facilitate engagement in services.
Collect, track, and enter HMIS data for monthly HUD reporting and gather information for the high-utilizer database for monthly stakeholder reporting.
Interpret and apply grant regulations accurately and, when requested, prepare reports for meetings with government officials or community stakeholders.
As needed, perform outreach, prevention, risk reduction, crisis intervention, and benefits counseling.
Keep the Chief Administrator and Commissioners Court informed about community issues concerning homeless and re-entry populations.
Provide professional, sensitive customer service; maintain flexibility, ethical conduct, confidentiality, and positive working relationships.
Attend meetings, trainings, orientations, and information sessions, and stay current with developments in the field.
Substitute for coworkers during temporary absences when assigned, participate in training and mentoring, and perform other duties as assigned.
Travel as assigned and, during a proclaimed emergency, train for or perform emergency services as directed.