Community Resource Assistant (Mission of Love Charities) - ACC Member

Lead For America • Capitol Heights, MD

12d • $33,000 • Onsite

About The Position

This is a full-time ACC AmeriCorps position with Mission of Love Charities. The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment. ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities. Mission of Love Charities is dedicated to providing comprehensive, wrap-around services to homeless and low-income families and individuals. We recognize the severe health, economic, and social challenges faced by those living on the margins of society. Our commitment is to address these critical needs by alleviating food insecurity through essential food supplies, combating housing insecurity with rental assistance and deposit support, and fostering economic stability by offering vital workforce training and development. We empower individuals and families with the resources and support they need to not just survive but thrive. The AmeriCorps Member will support staff-led office operations, community outreach, client engagement, and workforce development activities that increase access to services for individuals served by MOLC. Under the guidance, supervision, and direction of program staff, the Member will assist with community outreach, client support, workforce program coordination, and service documentation to help connect community members to available resources and services. The Member will not perform duties that displace employees, independently manage office operations, or perform general administrative functions unrelated to the approved AmeriCorps service activities.

Requirements

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.
• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be 17 years of age or older by the start of service.
• Have not already served four (4) or more AmeriCorps State/National terms.

Responsibilities

• Support clients by providing program information, connecting them with appropriate staff and services, and assisting with service-related activities under staff supervision.
• Support staff with planning, implementing, and participating in community outreach events and public engagement activities.
• Support case managers by assisting with coordinating client visits, collecting information, and helping connect clients to available community resources under staff direction.
• Assist the Workforce Director with scheduling classes, communicating with participants, supporting attendance tracking, and helping participants remain engaged in workforce and community resource programs under staff direction.
• Collect and compile service-related data, attendance information, participant feedback, and activity summaries for staff review in accordance with program procedures and AmeriCorps requirements.
• Answer multiple phone lines within a master console system.
• Ability to take accurate messages and route all calls to the appropriate staff.
• Route incoming/outgoing mail and packages.
• Help prepare conference room and office spaces as needed when guests are expected for meetings.
• Assist with maintaining an organized, welcoming office environment that supports client services and approved AmeriCorps activities.
• Participate in required AmeriCorps trainings, supervision meetings, and other approved service activities.
• Other duties as assigned that are directly related to the approved AmeriCorps position description, program scope, and allowable AmeriCorps service activities.
• All functions and activities performed by the AmeriCorps Member are completed under the guidance, supervision, and direction of program and host site staff.

Benefits

• A $33,000 living stipend (dispersed bi-weekly over the course of the service term)
• A $7,395 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans).
• Healthcare coverage (if applicable).
• Access to childcare benefits.
• Student loan forbearance during your year of service.
• Fully-funded ACC Winter Institute druing the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED