Community Relations Specialist

City of High Point • High Point, NC

20h • Onsite

About The Position

The City of High Point is currently seeking a Community Relations Specialist. The Community Relations Specialist engages with community members about issues related to housing security, including the intake and initial evaluation of landlord-tenant disputes and fair housing complaints. This person provides administrative support for the Communications and Public Engagement (CPE) Department, which includes accounting, budget, and HR functions. This person also organizes and attends community engagement events and trainings, supports project management activities, and resolves walk-in customer service concerns. The Community Relations Specialist reports to the Human Relations Division manager and additionally supports Human Relations efforts and projects.

Requirements

• A two-year degree in criminal justice, social work, community relations, social sciences or related field; OR a High School Diploma/GED and two years of experience in customer service, case management, community engagement, public services, financial services or human services.
• A valid state-issued Driver’s License, or the ability to obtain one.
• A focus on delivering excellent customer service and consistent engagement with culturally diverse people of all abilities.
• Basic accounts payable and accounting skills, including basic proficiency in Excel and ERP systems.
• Strong organizational skills and attention to detail, with the ability to analyze, evaluate and present evidence and facts.
• Strong verbal and written communication skills.
• Experience managing multiple overlapping deadlines.
• Ability to be responsible with sensitive and confidential information.
• Ability to keep records and maintain files and documents.
• Ability to remain neutral in a political environment.

Responsibilities

• Completes intake for walk-in inquiries about discrimination against people in protected classes in the areas of employment, housing and public services, as well as other customer concerns related to housing security, landlord/tenant disputes, houselessness and related human rights areas.
• Develops and shares resources that help customers experiencing housing-related concerns, and refers customers in need of assistance services to other city, county, state and non-government agencies.
• Manages financial responsibilities for the Department, including reconciling payments, creating requisitions, assisting with budget allocations and using enterprise resource planning (ERP) software.
• Serves as Department liaison to HR, including processing timecards, maintaining employee records and coordinating paperwork for new hires and transitions.
• Supports daily functions of the office, including compiling data, preparing reports, updating the division website, routine scheduling and all incoming/outgoing correspondence.
• Provides administrative support to the Human Relations Commission and its subcommittees.
• Plans and coordinates division programs such as panels, forums, festivals, information sessions about civil rights, multicultural training and outreach events.
• Attends community events to share information about the Human Relations division.
• Operates standard office equipment including computers, word processor, calculator and copier.
• Travels occasionally to professional development trainings.
• Assumes special projects as assigned.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 401K and 457B Retirement Plans
• PTO earned within first year
• 12 Paid Holidays per year
• Tuition Reimbursement Plan
• Competitive medical, dental, and vision plans effective day one
• vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree