Community Relations & Employment Coordinator (Warehouse Academy)

Goodwill Industries of Alberta•Edmonton, AB

13d•Onsite

About The Position

The Goodwill Warehouse Academy is a workforce development initiative designed to provide hands-on training and employment pathways in warehouse operations. Focused on individuals facing barriers to employment, the Academy combines practical experience with structured learning to build skills in inventory management, logistics, safety, and teamwork. The Community Relations and Employment Coordinator (CREC) Provides individualized case management to adults with disabilities or other barriers that are looking to obtain or maintain employment opportunities in the community. The CREC is responsible for completing client intake and acting as a case manager for program participants. This role is key in liaising between employers, participants, and their support network. The CREC emphasizes trauma-informed, strengths-based, and inclusive practices when supporting individuals with barriers to employment. They will also act as a Goodwill ambassador within the community to find employment partners, job opportunities and other supports for participants.

Requirements

Minimum 2 years of post-secondary education in related field – Social Services, Psychology.
Minimum 2 years of experience working with individuals with disabilities and/or barriers to employment.
Valid First Aid certificate.
Your own vehicle, a valid class 5 driver’s license, and a clean driving record.
Familiarity with the Edmonton Area.
The ability to handle sensitive and confidential information appropriately.
An interest to work with individuals with disabilities.
A demonstrated ability to effectively communicate through oral and written communication.
Ability to deliver amazing customer service by going above and beyond for all Goodwill customers.
Demonstrate teamwork and engage fellow Team Members in contributing to Goodwill’s mission & core purpose.
Maintain an open and honest attitude while making moral decisions.
Recognize the great efforts of fellow Team Members through genuine recognition activities.
Contribute to a welcoming & accepting work environment by showing respect at all times.
Hold oneself and fellow Team Members accountable in their roles and for their contributions to Goodwill’s mission & core purpose.

Responsibilities

Completing client intake and onboarding processes to ensure that individuals meet eligibility requirements.
Conducting Person Centered Plan (PCP) interviews with the individual, and their support network in order to determine the individual’s employment aspirations, experiences, abilities, skills and potential obstacles.
Monitoring and developing the Individual Service Plan (ISP) documents in collaboration with the individual and his/her supports and stakeholders.
Planning, facilitating and implementing annual planning meetings and revisions of the individual’s PCP and ISP documentation within the required timelines.
Meeting with employers and employment coaches to establish work goals and develop implementation plan.
Working with the employers and individuals to ensure adequate level of support is provided to prevent or resolve workplace issues.
Attending employment & community events to network and build relations with businesses and other agencies within the community.
Creating meaningful partnerships with community and business leaders to develop Goodwill mission.
Providing regular follow up on assigned individuals with regular on-site visits and phone calls.
Assisting individuals to obtain and utilize necessary technologies and accommodations that will assist them to meet their goals.
Collaborating with Disability Services to provide individuals with referrals to community resources as needed.
Building meaningful partnerships with community and with business leaders to grow Goodwill’s Mission.
Completing follow-up on discharged individuals and completing related reports.