Community Relations Coordinator

City of Boca Raton • Boca Raton, FL

21h • Hybrid

About The Position

The Community Relations Coordinator supports the City of Boca Raton’s Public Affairs Division by assisting with community engagement, public relations, outreach, internal communications, and public information efforts on behalf of the City. Under the direction of the Community Relations Manager, this position helps coordinate outreach initiatives, public meetings, community events, stakeholder communications, and special projects that strengthen communication between the City, residents, businesses, community organizations, and other key audiences. The Community Relations Coordinator assists with preparing public information materials, supporting media relations, coordinating event-related communications, monitoring community feedback, and helping ensure City messaging is accurate, timely, accessible, and consistent. This position requires strong writing, organizational, interpersonal, and customer service skills, as well as the ability to manage multiple assignments in a fast-paced municipal environment. Work is performed under general supervision, with some independent judgment and initiative required to carry out assignments and support Division priorities. This position reports to the Community Relations Manager and works closely with other team members in the Public Affairs Division, City departments, community partners, and the public. Under the supervision of the Community Relations Manager, this position is eligible for a hybrid remote work schedule.

Requirements

• Bachelor’s degree from an accredited college or university with major coursework in marketing, communications, public relations, or advertising.
• Three (3) years of progressively responsible, relevant professional-level experience.
• Possession of a valid State of Florida Class “E” driver’s license.
• Possession of or ability to obtain certification from FEMA as a Beginner Public Information Officer within the first year of employment.
• Knowledge of principles, practices, and procedures of public information, community relations, public relations, marketing, communications, and community engagement.
• Knowledge of local government organization, programs, services, procedures, and public sector communication practices.
• Knowledge of public records requirements, including Freedom of Information Act/public records requests, recordkeeping standards, and the proper handling of public information.
• Knowledge of communication trends, platforms, audiences, content standards, and best practices for digital, media, newsletter, and resident-facing communications.
• Knowledge of writing standards for clear, accurate, accessible, and professional public information materials.
• Skilled in the use of computers and software applications to a high degree of proficiency – including Microsoft Office 365 and project management systems.
• Skilled in communication; expressing ideas effectively, in conversation and in writing.
• Demonstrate an excellent command of grammar.
• Skilled in managing multiple assignments, deadlines, and priorities while maintaining attention to detail.
• Ability to maintain administrative and fiscal records, prepare reports, and collect, interpret, and report statistics relating to regular performance metrics regarding campaign results, audience engagement, platform subscription or distribution reach, as well as volume of work queue for internal clients.
• Ability to establish and maintain effective and positive working relationships with co-workers, city officials, consultants, civic and business leaders, and the general public.
• Ability to serve the public and interact with fellow employees with honesty, integrity, and respect in line with the City’s values.
• Ability to on occasion, work a flexible work schedule that includes weekdays, weekends, and evenings as needed.
• Ability to manage multiple projects, deadlines, and responsibilities.
• Able to multitask and adapt as needed to shifting priorities while maintaining a high degree of attention to detail.
• Able to write, edit, and proofread for accuracy; develop content which conveys appropriate tone aligned with messaging and communication objectives.
• Able to use discretion and judgment and follow established guidelines in the distribution or disclosure of confidential information.

Nice To Haves

• Previous experience within the public sector and/or large-scale organizations
• Previous experience in crisis or emergency communications.
• FEMA Beginner Public Information Officer certification already obtained at time of hire.
• Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: an additional four (4) years in lieu of a bachelor’s degree, and an additional two (2) years in lieu of an associate degree.

Responsibilities

• Supports the Community Relations Manager with community engagement initiatives, public relations efforts, outreach strategies, internal communications, and special projects.
• Assists with planning, coordinating, and staffing public meetings, town halls, community forums, stakeholder briefings, outreach events, and City programs.
• Helps coordinate communication and outreach efforts with residents, businesses, neighborhood groups, civic organizations, community partners, City departments, and other stakeholders.
• Prepares, edits, and distributes public information materials, including press releases, talking points, newsletters, website content, social media content, presentations, correspondence, reports, and other written communications.
• Assists with media relations by helping gather information, prepare responses, coordinate interview logistics, draft statements, and support the release of accurate and timely information.
• Supports the development and implementation of communication plans for City initiatives, programs, services, events, campaigns, capital projects, public meetings, and community issues.
• Assists with event-related communications, including promotional materials, public notices, scripts, signage, digital content, event logistics, and follow-up communications.
• Monitors community feedback, media coverage, public sentiment, resident inquiries, and communication trends to support messaging, outreach strategies, and reporting.
• Responds to or routes public inquiries related to City programs, services, events, and initiatives in a professional, accurate, and timely manner.
• Helps maintain contact lists, outreach databases, project trackers, calendars, files, reports, and other records related to community relations activities.
• Coordinates with City departments to gather information, clarify details, and support consistent public-facing communications.
• Assists with emergency and crisis communications, including the preparation and distribution of timely public information, as assigned.
• Supports budget, purchasing, vendor coordination, contracts, invoices, and project tracking related to assigned community relations activities.
• Represents the Communications and Marketing Division at meetings, events, and outreach activities as assigned.
• Serves as staff support for assigned committees, subcommittees, community groups, or special initiatives, including the Youth Subcommittee, as directed.
• Performs related duties as assigned.

Benefits

• Health Insurance Benefits: No-cost employee Medical, Dental & Vision plans
• Generous Paid Time Off: 12 paid holidays + vacation, sick, and 3 floating holidays
• Continuous Service Benefit: Paid out annually after 5 years of service
• Work-Life Balance: Flexible work schedule
• Retirement Plans: Two pension/retirement options to choose from

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level