Community Relations Coordinator

Long Beach Transit•Long Beach, CA

1d•Onsite

About The Position

Under the direction of the Manager, Communications and Community Relations, the Community Relations Coordinator supports and executes community relations and communications activities that promote a positive image of Long Beach Transit (LBT) and support ridership goals. This position monitors community feedback and transportation-related concerns while implementing outreach efforts to keep the community informed and engaged with LBT’s services.

Requirements

Strong interpersonal and communication skills, including public speaking, writing, active listening, and the ability to communicate tactfully in sensitive situations
Ability to translate complex transit information into clear, concise messaging
Self-starter with the ability to manage multiple priorities and meet deadlines
Demonstrates initiative and takes a proactive approach to assigned responsibilities
Ability to work independently with minimal direction
Demonstrates ability to collaborate effectively within a team environment and engage professionally with diverse populations
Ability to support outreach events, including transporting and setting up materials
Handles sensitive information with discretion and in compliance with applicable policies and requirements
Applies a solution-oriented approach when responding to community concerns
Follows through on commitments and ensures successful execution of events and assigned responsibilities.
Understanding and knowledge of community relations strategies and tactics to increase customer engagement.
Understanding and knowledge of current trends in community relations and communications.
Understanding and knowledge of Microsoft Office Suite, Adobe Creative Suite, Microsoft Outlook and social media platforms.
Bachelor’s degree in Communications, Marketing, Public Administration, or a related field required.
Experience in customer service or community relations in a public-facing environment required.
Valid Class C California driver’s license required.
Able to lift, carry, and set up heavy materials (30–40 lbs) while supporting the physical and logistical needs of community engagement and outreach events.

Nice To Haves

Two (2) years of experience in community engagement, communications, or a related field preferred.
Public speaking experience preferred.
Bilingual proficiency preferred, with Spanish strongly preferred.

Responsibilities

Serve as the primary ambassador for LBT, engaging customers and the broader community to communicate LBT’s services, programs, and mission with the objective of increasing ridership.
Build and sustain relationships with diverse community stakeholders across LBT’s service area, with an emphasis on priority populations including seniors, students, and non-English-speaking communities.
Implement community relations action plans including defining and tracking measurable objectives.
Maintain and update stakeholder databases, including community contacts, and outreach metrics.
Plan, coordinate, and participate in community meetings and events to gather feedback, share information, and encourage participation in LBT services.
Identify and/or help develop promotional and outreach materials needed to support communications efforts.
Prepare and deliver presentations for community meetings, neighborhood groups, and public audiences.
Gather and document community feedback, input, and concerns to support enhancements to LBT’s services.
Manage inventory of promotional items, ensuring availability for distribution at events and in-kind donations.
Work evenings and weekends, as needed, to represent LBT at community events.
Other duties as assigned.