Community Relations Coordinator/Sales Coordinator

Cadence Chandler by Cogir•Chandler, AZ

16h•Onsite

About The Position

Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities across 11 states. They are a leader in senior housing, focused on growth, exceptional resident care, and a supportive team environment. Cogir's culture is built on human focus, creativity, and excellence, driving continuous improvement and a mission to enrich residents' lives while fostering fulfilling careers. The Community Relations Coordinator supports occupancy goals by providing a high-touch experience for new residents and families, coordinating the move-in process, supporting brand execution, and ensuring the community's presentation is polished and elevated. This role acts as a liaison between departments to ensure operational excellence from the first impression through move-in, offering sales support and coverage as needed.

Requirements

3–5 years of experience in customer service, hospitality, sales support, or senior living
Strong organizational skills with attention to detail
Professional communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Experience with CRM systems (Yardi preferred)
Valid driver’s license
A High School diploma is required.
Knowledge of various computer systems, particularly Excel, Word, and Outlook.

Nice To Haves

A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education.
At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
Proven success in achieving sales goals and quotas.
A positive team player mentality and passion for serving seniors.
Experience with Yardi or similar CRM software preferred.

Responsibilities

Coordinate all aspects of the move-in process from deposit through move-in day
Collect and track required medical documentation and paperwork
Schedule and coordinate assessments with the care team
Partner with maintenance to ensure timely, high-quality apartment turns and readiness
Coordinate keys, apartment preparation, and welcome home experience
Serve as a primary point of contact for residents and families throughout the transition
Collaborate with Maintenance, Dining, Lifestyle, Care Team, and the Business Office
Ensure clear communication and seamless execution of all move-in and resident-related needs
Capture and share high-quality photo and video content that reflects the community’s lifestyle
Maintain a consistent, elevated social media presence aligned with brand standards
Ensure all resident-facing materials and visual touchpoints reflect a refined and cohesive presentation
Assist in the coordination and execution of on-site events and networking opportunities
Support event presentation to ensure alignment with brand standards and overall experience
Provide sales coverage on designated days and as needed, in the absence of the Community Relations Director
Support walk-ins, scheduled tours, and follow-up communication
Assist with CRM (Yardi) updates and task management under the direction of the Community Relations Director
Maintain accurate and timely records related to move-ins, deposits, and resident status
Track move-in timelines and support internal communication across departments
Maintain all sales and tour spaces to ensure they are organized, stocked, and consistently presentation-ready
Ensure collateral, displays, and materials reflect a high-end, on-brand environment at all times
Maintain inventory of tour materials, collateral, and promotional items
Coordinate tour gifts and welcome items
Support waitlist tracking and communication
Develop a working understanding of community care levels and services