Community Relations Coordinator/Sales Coordinator

Cogir Management, USA•Chandler, AZ

2d•$55,000

About The Position

Under the direction of the Community Relations Director, the Community Relations Coordinator supports occupancy goals while delivering a seamless, high-touch experience for new residents and their families. This role is responsible for coordinating the move-in process, supporting brand execution, and ensuring the community consistently reflects a polished, elevated presentation. Serving as a liaison between departments, the Coordinator plays a key role in ensuring operational excellence from first impression through move-in, while providing sales support and coverage as needed.

Requirements

3–5 years of experience in customer service, hospitality, sales support, or senior living
Strong organizational skills with attention to detail
Professional communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Experience with CRM systems (Yardi preferred)
Valid driver’s license
A High School diploma is required.
At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
Proven success in achieving sales goals and quotas.
A positive team player mentality and passion for serving seniors.
Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
Knowledge of various computer systems, particularly Excel, Word, and Outlook.
Experience with Yardi or similar CRM software preferred.
A valid driver’s license.

Nice To Haves

A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education.

Responsibilities

Coordinate all aspects of the move-in process from deposit through move-in day
Collect and track required medical documentation and paperwork
Schedule and coordinate assessments with the care team
Partner with maintenance to ensure timely, high-quality apartment turns and readiness
Coordinate keys, apartment preparation, and welcome home experience
Serve as a primary point of contact for residents and families throughout the transition
Collaborate with Maintenance, Dining, Lifestyle, Care Team, and the Business Office
Ensure clear communication and seamless execution of all move-in and resident-related needs
Capture and share high-quality photo and video content that reflects the community’s lifestyle
Maintain a consistent, elevated social media presence aligned with brand standards
Ensure all resident-facing materials and visual touchpoints reflect a refined and cohesive presentation
Assist in the coordination and execution of on-site events and networking opportunities
Support event presentation to ensure alignment with brand standards and overall experience
Provide sales coverage on designated days and as needed, in the absence of the Community Relations Director
Support walk-ins, scheduled tours, and follow-up communication
Assist with CRM (Yardi) updates and task management under the direction of the Community Relations Director
Maintain accurate and timely records related to move-ins, deposits, and resident status
Track move-in timelines and support internal communication across departments
Maintain all sales and tour spaces to ensure they are organized, stocked, and consistently presentation-ready
Ensure collateral, displays, and materials reflect a high-end, on-brand environment at all times
Maintain inventory of tour materials, collateral, and promotional items
Coordinate tour gifts and welcome items
Support waitlist tracking and communication
Develop a working understanding of community care levels and services