Community Relations and Events Specialist

University of Waterloo•Waterloo, ON

48d

About The Position

The Community Relations and Events Specialist (CRE Specialist) is accountable to the Associate Director, Community Relations and Events to support the community relations and events framework and its initiatives. The Community Relations and Events Specialist will plan and execute specific events and projects to execute strategic University events that positively position the University, support its community and broader outreach agenda, and align closely with the Waterloo message and brand experience. The position works collaboratively within University Relations and with the Office of the President, faculties and departments across campus, and key external stakeholders and contractors to plan and execute University events and programs, creating a best-in-class experience for visitors to campus.

Requirements

University degree in event management, public relations and communications, or equivalent post-secondary education.
Minimum four years of deep experience and expertise in event planning and production, partnership building and community engagement.
Previous experience as event facilitator as well as an accomplished project manager who can envision and articulate the goals and objectives of the project, create clear project plans, manage cross-functional teams who contribute to the project, and collaborate with multiple project participants to ensure a successful outcome.
Experience and a proven aptitude for success in solving problems is required.
The individual must be strategic, analytical and insightful, able to assess and interpret the various factors affecting the successful planning and execution of events on campus and within the community and be experienced in developing event management approaches to address these.
Must have a superior understanding of community relations best practices and event management.
Ability to exercise proactive project leadership, communicate effectively to project participants who need to understand progress, and identify risks/mitigating strategies before problems occur.
Must have superb planning and organizational skills, be able to work simultaneously on multiple initiatives with demanding deadlines and manage time/resources accordingly.
Proven ability to manage high volumes of activity, multiple tasks and constant change while demonstrating the ability to maintain confidentiality, ensuring sensitivity to the needs and interests of a variety of stakeholders and support the functioning of diverse teams.
Proven ability for delivering quality events in a high performance environment, with multiple projects, stakeholders and competing deadlines.
Demonstrated strong interpersonal skills.
Ability to liaise with senior leaders and VIP guests and stakeholders.
Exceptional attention to detail is essential.
Excellent written and verbal communication skills and experience in editing and proofreading under very tight deadlines is required.
A high level of independence is required requiring excellent judgment in areas of time management, task prioritization and decision-making.
Demonstrated ability to thrive in, and contribute to, an integrated and collaborative team environment and to apply a calm, positive team approach to working with colleagues.
Outstanding political acumen, negotiating skills, conflict management and the ability to influence others is essential.
Collaborative team player who is comfortable providing and taking constructive input from multiple sources.

Nice To Haves

Experience with project management software an asset.
Experience with event management software such as TicketFi, SurveyMonkey, Hootsuite and Submittable an asset.
Knowledge of communications planning, creative brief development, event marketing and advertising, media relations, and social media are an asset to this role.

Responsibilities

Under the direction of the Associate Director, Community Relations and Events, supports the execution and evaluation of events as assigned that support the department.
Acts as point of contact with internal stakeholders at all levels within UW, as well as with various external stakeholders to provide knowledgeable and timely communication to ensure the delivery of successful events.
Identifies measures of effectiveness for their assigned events, streamlining existing processes when needed.
Supports the Government Relations team by executing protocol for government visits, funding announcements, ceremonies and campus visits.
Sources and managers services with internal service departments and external vendors as required supporting event activities, which includes equipment and tools for successful event staging (e.g., signage, flags, etc.).
Ensures consistency, accuracy and excellence in quality and content of messaging in all materials.
Oversees systems and processes, updating, refining and streamlining as necessary.
Ensures that all department initiatives and participation in community events align with UW brand guidelines and standards.
Establishes measurement targets to monitor and assess the effectiveness of engagement initiatives, including but not limited to web analytics, event attendance, surveys, etc.
Develops objectives, issuing and/or tracking event invitations and drafting event programs.
Implements project management strategies to prepare detailed schedules, identifying critical dates and deadlines to ensure that events are managed on time.
In partnership with the Registrar, leads portions of the ceremonial and celebratory preparations and event management components of fifteen convocation ceremonies annually.
Assists the Associate Director, Community Relations and Events: Maintains and edits convocation procedures ensuring that protocol is followed, well documented and applied to all written materials.
Supports the production of convocation materials including the compilation and editing of the convocation program and invitations.
Manages a complex database that houses all event and participant information. This database is the template for creating the program, invitations, communications, participation listings, etc.
Manages projects with a wide range of campus partners including but not limited to the Registrar’s office, Plant Operations, parking, UW Police, and external vendors.
Recruits, trains and recognizes student, staff and faculty volunteers who support signature University events, most notably Convocation and the Waterloo Innovation Summit.
Acts as a point of contact for convocation requests and inquiries from internal and external contacts, which are time sensitive and require tact and diplomacy.
Aides in the management of VIP participation, which may include the convocation robing rooms and Chancellor’s Luncheon greeting special guests, and support to awards winners and honor ands; managing the inventory of academic regalia.
Participates in best practices with other institutions and with the North American Convocation Organization.
Purchases required products on department purchasing card (Pcard) in accordance with relevant budget and project plans, reconciling monthly statements using established University and/or University Relations guidelines, procedures and processing requirements.
Engages internal departments as required to complete UW’s Independent Contractor Determination (ICON) paperwork in order to establish the correct employee or independent contractor status for payments. Manages the required documentation and due diligence associated with hiring Independent Contractors, including ensuring that invoices are accurate and submitted in a timely manner for payment.
Leads the development of communications plans, collaborating with Marketing & Strategic Initiatives and University Communications staff to ensure that event promotion, registration and outcomes are communicated as required, e.g., web, media relations, digital media, integrated communications, internal communications, and executive communications
Provides some on-site communications support, which may include photography and social media.
Ensures the University of Waterloo brand is appropriate in all communications and events, reflecting the reputation of the University.
Builds collegiality among other event planners on campus by providing access to information, resources and consultation.
Ensures the Senior Director, Community Relations and Events or Associate Director, Community Relations and Events, or other department staff as required, are aware of emerging issues that may impact the University.
Responds to inquiries from internal and external stakeholders, including complaints and issues management.