Community Programs Manager, Champion Network
About The Position
The Community Programs Manager will lead community engagement and build the operations that support the OpenAI Champion Network. The role designs and runs programs that encourage Champions to return, contribute, and learn from one another, while developing reliable workflows to support growth across regions. The position plans with the Champion Programs lead, who sets overall strategy and priorities. Program leads own education content and live learning programs, and regional leads own local chapters and programming. This role owns ongoing community engagement, member communications, and follow-up, and partners with Customer Education Operations on shared systems, integrations, and reporting. The role develops recurring community engagement programs, creates audience-aware communications and useful event follow-ups, coordinates membership and recognition operations, and maintains reliable workflows across recruitment, membership, and engagement. It also improves community operations through thoughtful use of AI and uses participation data and member feedback to improve programs and understand their connection to adoption and customer value.
Requirements
- More than five years of relevant experience, including customer-facing community work and hands-on program operations.
- Experience independently designing, running, and improving community programs at scale across different audiences, with evidence that members returned, contributed, and found value.
- Experience building or improving workflows, automations, or integrations that made programs easier to run and data more reliable, independently or with operations partners.
- Strong writing skills, including the ability to invite participation, adapt communications to different audiences, and turn discussions into useful recaps or follow-up.
- Ability to use program data and member feedback to make clear recommendations, investigate inconsistencies, and understand what the evidence can tell you.
- Ability to use AI to build practical solutions and explain where automation helps, how its quality is checked, and when human involvement matters.
- Ability to work effectively across teams by clarifying ownership, managing competing priorities, and following through.
Nice To Haves
- Experience in Customer Success or related work connecting programs to adoption and usage.
Responsibilities
- Develop and lead recurring community engagement programs that help Champions share practical examples, connect with peers, and participate between events; use member feedback to improve programs for different audiences.
- Develop outreach and email approaches tailored to Champions’ roles and interests, and turn event discussions and member contributions into useful recaps, resources, and clear next steps.
- Coordinate nominations, onboarding, and recognition with account teams and program leads, keeping records current and next steps clear for prospective and existing members.
- Own workflow requirements, data checks, and follow-through across recruitment, membership, and engagement; partner with Customer Education Operations and technical teams on shared systems and complex integrations.
- Build and improve automations that reduce manual work and support useful member interactions, using judgment about when personal responses, human review, or intervention are needed.
- Track participation, repeat engagement, and contributions; work with program leads to understand connections to adoption and customer value, and use findings to decide what to improve or change.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
