Community Programs Manager

NinjaOne

3d•Hybrid

About The Position

As a Customer Advisory & Community Programs Manager at NinjaOne, you will own the programs that bring our most engaged customers — IT professionals, MSP leaders, and executives — together to share feedback, shape our product direction, and build lasting peer connections. You will manage the full lifecycle of our Customer Advisory Boards (CABs) and User Groups, while also providing scheduling and coordination support for CxO advisory and MSP peer group engagements. This role sits at the intersection of customer experience, executive engagement, and community building. You are equal parts program manager, event coordinator, and relationship steward; someone who can run a tight calendar, craft a polished executive invite, and keep a dozen moving parts on track without breaking a sweat.

Requirements

3–5+ years of experience in program management, customer engagement, executive support, or a related field
Exceptionally organized with demonstrated ability to manage multiple programs, complex calendars, and high volumes of communications simultaneously
Polished and professional communicator; you are comfortable corresponding with and presenting to executive and C-suite audiences
Proficiency with calendar and scheduling tools, CRM or community platforms, and productivity suites (Microsoft Office, Google Workspace)
Proactive and detail-oriented; you catch things before they become problems and follow through without being asked
Warm, collaborative relationship-builder who earns trust quickly with customers and internal stakeholders alike
Comfortable operating with autonomy in a fast-paced, high-growth B2B SaaS environment

Nice To Haves

Experience in a community, advocacy, or customer marketing function is a strong plus
Experience as an executive assistant or in an executive-facing coordination role is highly valued
Familiarity with technical customers or audiences (IT, MSP, SaaS) is a meaningful bonus; you don't need to be an engineer, but you should be able to hold your own in the conversation
Experience with Asana or similar project management tools is a plus

Responsibilities

Own end-to-end planning and execution for MSP and IT Customer Advisory Boards and User Groups, including meeting cadence, agenda development, logistics, participant communications, and post-session follow-up
Manage virtual and in-person event logistics for CAB sessions and user group meetups, ensuring a seamless, professional experience for every attendee
Provide operational and coordination support for MSP peer group programming, helping facilitate meaningful peer-to-peer connections across our partner community
Serve as a scheduling and coordination resource for executive-level advisory engagements, managing complex calendars and ensuring timely, professional communications with senior stakeholders
Capture, organize, and route customer feedback gathered across programs to the appropriate internal teams; close the loop with customers by communicating how their input is being actioned
Monitor and respond to community activity, ensuring customers feel heard, supported, and engaged between formal program touchpoints
Draft and send program communications including invitations, pre-read materials, meeting recaps, and follow-up action items with a tone and polish appropriate for an executive audience
Other duties as needed