Community Programs Coordinator

HighLevel•Dallas, TX

7d•Remote

About The Position

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. The company operates as a global, remote-first organization built for speed and ownership, valuing initiative, clarity and execution. Innovation thrives, ideas are celebrated and people come first. HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for over 1 million businesses. The ideal candidate is a highly organized, detail-oriented, and dependable professional who enjoys supporting community programs and ensuring operations run smoothly behind the scenes. They thrive in execution-focused environments, where they can coordinate logistics, follow structured processes, and support teams in delivering consistent experiences. They enjoy working with community members, maintaining organization across multiple workflows, and ensuring tasks are completed with accuracy and efficiency. They are comfortable working within defined frameworks, supporting day-to-day program operations, and escalating issues when needed. They bring a collaborative mindset and are eager to learn and grow within a fast-paced environment.

Requirements

Experience supporting events, community programs, or operational activities.
Strong attention to detail in managing timelines and logistics.
Comfort working within structured playbooks and processes.
Strong interpersonal skills when working with volunteer communities and internal teams.
Clear written and verbal communication.
Organized and reliable approach to stakeholder coordination.
Familiarity with Google Workspace and CRM/email tools.
Ability to manage multiple tasks while maintaining accuracy and consistency.
1–3 years of experience in event coordination, community operations, or program support roles.
Bachelor’s degree preferred (or equivalent practical experience).
Willingness to travel up to 30% for events and chapter support.

Nice To Haves

Experience supporting distributed events or community programs is a plus.
Experience in SaaS or high-growth environments preferred.

Responsibilities

Support the launch of new local chapters under the guidance of the Manager, Community Programs.
Coordinate event logistics, including venue communication, vendor coordination, catering, and AV setup.
Execute approved communication campaigns (email, social, CRM) to support event attendance.
Provide operational support for in-person and virtual chapter events.
Track timelines and deliverables to ensure activities stay aligned with program plans.
Act as an operational point of contact for volunteer chapter leaders.
Support the onboarding of new leaders using standard templates and guidelines.
Share event resources and materials to ensure consistency with program standards.
Coordinate regular communication with chapter leaders and escalate concerns when required.
Track chapter activities using predefined metrics such as attendance and engagement.
Support the collection of post-event feedback from leaders and attendees.
Maintain dashboards, trackers, and documentation for program visibility.
Share updates with the Manager, Community Programs on ongoing activities and gaps.
Maintain accurate internal documentation and chapter records.
Document recurring challenges and share observations to support process improvements.
Coordinate with vendors, speakers, sponsors, and internal stakeholders as part of event execution.
Support vendor communication and documentation in partnership with the Manager.
Track vendor deliverables and escalate issues when needed.
Follow established event compliance guidelines and approval processes.
Identify potential risks and escalate appropriately.
Ensure required documentation and approvals are completed as per process.