Community Program & Operations Coordinator

VARITE • San Francisco, CA

4d • Hybrid

About The Position

VARITE is looking for a qualified Community Program & Operations Coordinator in San Francisco, CA 94107. The client is an American computer software company that offers a wide range of programs from web design tools, photo manipulation and vector creation, through video/audio editing, mobile app development, print layout and animation software. VARITE, established in 2000, is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services. This is a hybrid role located in San Francisco, CA 94107, with a contract duration of 14.5 months with possible extension. The pay range is $58.00/hr. to $63.38/hr. on W2. Work Authorization is limited to US Citizens or Green Card holders only.

Requirements

• Experience in community management, program coordination, operations, or a similar role supporting an active community or program.
• Strong organizational and project management skills, with the ability to manage multiple workstreams, deadlines, and details simultaneously.
• Strong proficiency in Airtable or similar tools (i.e Monday, Notion, Asana), including managing program data, maintaining trackers, and creating reporting that provides visibility into program health and performance.
• Excellent written and verbal communication skills, with the ability to engage community members and collaborate effectively with cross-functional teams and external partners.
• A proactive, resourceful approach to problem-solving, with the ability to work independently, follow through on open items, and resolve day-to-day operational issues.
• Proficiency with collaboration and productivity tools such as Slack, Excel, PowerPoint, Outlook, and Teams.
• Bachelor’s degree.

Nice To Haves

• Familiarity with Adobe Acrobat and other Adobe products is a plus.

Responsibilities

• Create and manage a steady cadence of Ambassador engagement activities through the Community Hub, including surveys, social sharing opportunities, and other activities, in collaboration with internal teams.
• Re-engage lapsed Ambassadors through 1:1 outreach, identifying relevant opportunities to bring them back into the program.
• Facilitate new Ambassador onboarding and offboarding, including coordinating promo codes, access, resources, and other program needs.
• Serve as a go-to resource for Ambassador support, helping address product questions and issues and acting as a liaison between Ambassadors and Product teams to ensure feedback and bugs are routed to the right partners.
• Keep Ambassadors informed and engaged through timely program communications, including product launch updates, resources, and monthly newsletters featuring program news, opportunities, and upcoming activities.
• Coordinate monthly Acrobat Office Hours, Community Coffee Chats, product demos, and other community sessions, managing communications, calendar invites, and logistics.
• Manage Airtable systems and day-to-day operational tracking for the Ambassador program and broader Acrobat Community team, ensuring program information and records remain accurate and up to date.
• Track program budgets and spending in Airtable, maintaining accurate records and flagging when additional POs need to be opened.
• Manage Ambassador payment and rewards operations, coordinating invoice processing, maintaining accurate payment records, following up on outstanding project reporting and invoices, resolving payment issues, and managing point-earning activities and rewards in the Ambassador Hub.
• Support beta testing and larger research efforts by coordinating Ambassador participation with Research partners.
• Manage ambassador event logistics, including swag ordering, shipping, vendor coordination, and timeline management.
• Manage the Ambassador experience at MAX, coordinating day-to-day communications, logistics, resources, and deliverables to ensure Ambassadors are supported and prepared throughout the event, with clear tracking and post-event reporting.
• Track Ambassador participation across key initiatives, including events, social, research, and PR, and translate program data into clear, up-to-date reporting for cross-functional teams, internal decks, and quarterly newsletters.
• Partner with the Program Lead to monitor progress against quarterly goals, identify gaps and opportunities, and maintain alignment across teams and initiatives.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plans: Participation in a company-sponsored retirement savings plan.
• Legal Service Plans: Offering access to attorneys for legal advice and representation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level