Community Program Liaison

Milwaukee County•Milwaukee, WI

1d•Hybrid

About The Position

Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County! Behavioral Health Services – Ancillary Hourly Pay Range: $26.88 - $40.31 Closing Date: 05/06/26 or upon receipt of the first 50 applications Bilingual Spanish Speaking Candidates are Encouraged to Apply Job Summary: The Community Program Liaison supports Comprehensive Community Services (CCS) ancillary contracted providers and services funded through the CCS program. This role ensures that high-quality, appropriate services are available to CCS consumers by providing oversight, technical assistance, and training to contracted providers. The position also supports provider adherence to DHS 36 standards and Medicaid guidelines to maintain compliance and service integrity.

Requirements

Current resident of Wisconsin.
Possession of a valid Wisconsin Driver’s License, able to be maintained throughout employment.
Possession of a Bachelor’s Degree or higher in Social Work, Psychology, Human Services, or a Related Field.
At least three (3) years of professional experience with mental health or substance use disorders.
Willing and able to travel within the community up to 5% of the time in this role.

Nice To Haves

Knowledge of federal, state, and county regulations in relation to the provision of behavioral health services.
Understanding of supportive services, including CCS, Community Support Programs (CSP), Targeted Case Management (TCM), and substance abuse treatment programs.

Responsibilities

Provide technical assistance by collaborating with contracted providers to ensure clinical, technical, and programmatic needs are met, including training and phone support as needed.
Ensure quality oversight by developing, coordinating, and participating in measures to monitor the quality of services provided by the CCS program, including audits and documentation reviews to ensure alignment with Medicaid requirements.
Provide client contact and clinical support by offering telephonic and walk-in assistance to clients and natural supports engaged in or seeking program services. Participate in clinical staffings and collaborate with system partners also serving the client base, as needed.
Assist program leadership in organizing, attending, and running provider meetings that are held on both a routine and ad hoc basis for programmatic oversight, collaboration, and training.
Work closely with programmatic leadership to participate in Utilization Management and Review activities to ensure clients are receiving the right level of care, for the right amount of time, and are referred to other services and/or discharged as needed.
Perform all other duties as assigned.