Community Portfolio Manager

Associa • Lexington, MA

2d • Onsite

About The Position

The Dartmouth Group, an Associa company, is hiring a Community Association Manager for their Lexington office. This role involves implementing Board policy, managing routine communications, handling architectural modifications, issuing violation letters, and delivering quality customer service by responding promptly to owner requests and scheduling repairs. The Community Portfolio Manager will also be responsible for data entry, budget creation and management, interpreting financial reports, prioritizing maintenance requests, and sending out weekly mass communications to homeowners. Additionally, the role requires being available to assist on-call maintenance technicians with emergencies.

Requirements

• Excellent written and verbal communication skills required.
• Must be self-starter with good organizational, time management and prioritization ability.
• Strong leadership skills and ability to make informed decisions, as demonstrated by prior experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain CMCA within the first year, company paid.
• Customer service driven and team oriented.
• Ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken), proactive communication style with conflict resolution techniques.

Nice To Haves

• 2+ years of experience in community association and condo management is preferred.
• Management experience in single family, multifamily, apartment and leasing, vacation rentals, hospitality, concierge, and customer service are encouraged to apply.

Responsibilities

• Implement Board policy and directives within the scope of the management agreement.
• Work closely with Property Administrators regarding routine communications, Architectural Modification process and issuing violation letters when necessary.
• Deliver quality customer service by responding promptly to owner requests and schedule timely work order repairs.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; interpret Balance Sheet, Income Statement, Operating Expenses, Pre-paid and Delinquency Reports and Reserve Studies.
• Prioritize maintenance requests and work orders.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Be readily available to assist the maintenance on call technicians with emergencies as necessary.
• Other projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed