Community Partner Specialist

North Texas Food Bank•Plano, TX

8d•Hybrid

About The Position

The Community Partner Specialist is a community-focused representative of the North Texas Food Bank that provides support and management of NTFB’s partner agencies while strengthening connections in the community. The position serves as a liaison between NTFB and the assigned community, emphasizing customer service and relationship management, with the ultimate goal of expanding access to nutritious meals for neighbors in need across our 12-county service area.

Requirements

Bachelor’s degree, or an equivalent combination of education, training and experience
Strong organizational skills, self-directed and able to manage multiple priorities
Detail-oriented with sounds judgement, decision-making, and problem-solving skills
Ability to collaboratively work with diverse groups and build strong community relationships
Intermediate proficiency with MS Office applications
Two years of account management/customer service experience, with demonstrated goal setting, coaching, evaluation, and relationship development skills

Nice To Haves

Familiarity with food banking or food pantry systems a plus
Working knowledge of ERP systems and Customer Relationship Management (CRM); Salesforce a plus

Responsibilities

Cultivate strong customer service-oriented relationships within the community to provide partnership support
Identify new and existing partners to expand effective food distribution and sites; accountable for growth within assigned communities
Maintain positive relationships with internal cross-functional teams and connect those services to partner agencies
Collaborate with the NTFB program teams to develop access points of food distribution in underserved areas
Develop cooperative partnerships and projects with local organizations and/or government entities to better serve community needs
Partner with internal stakeholders to provide coaching and support opportunities for agency partners
Ensure partner compliance with all NTFB contract terms, Feeding Texas, Texas Department of Agriculture, USDA, and Feeding America Membership requirements
Analyze partner data and strategize with partner agencies to identify support plans and programs to build capacity
Manage the screening and contracting process for new partners
Identify service gaps using county and zip code data and implement plans to meet standards, leveraging existing or creating new programs
Assist in the development of the annual departmental budget, program, and work plan
Monitor on-going projects, software upgrades, and customizations with the NTFB IT Team, providing support as needed
Train and support new and existing employees regarding agency partner responsibilities
Represent NTFB effectively in the community, as an ambassador of our values and mission
Perform other tasks and duties as assigned