Community Outreach Worker - University Care

University of Maryland Faculty Physicians • Baltimore, MD

4d

About The Position

Under direct supervision, visits individuals and families in their homes, in shelters or other similar places to provide a basic community outreach services and to assist with social interventions necessary in coping with a new diagnosis. ESSENTIAL FUNCTIONS Recruits a client base within the community by identifying, locating, interviewing and screening individuals who may be appropriate for the program. Provides general information to individuals and families on program objectives and services, eligibility requirements and benefits, confidentiality of information, etc. Distributes informational materials and literature. Schedules clients for appointments with health care providers. Reminds them of pending appointments and contacts them to inquire into reasons for missed appointments. Escorts clients to various appointments to ensure compliance and provide support. Assists clients in obtaining necessary transportation for appointments. Assists with client retention by following up on all contacts by telephone or by a home visit follow-up. Locates clients who have moved or lost contact with the program. Serves a liaison between the client and community resources including department staff, City, State, and Federal social services agencies. Assists with scheduling and participating community special events such as health fairs, workshops, etc. Participates in staff meetings and conferences. Reports on community outreach activities including problems and concerns. Achieves monthly, quarterly, annual enrollment goals, determined by yearly program funding.

Requirements

• High school diploma or GED.
• Minimum two years' experience providing outreach services.
• Experience should include writing reports and maintaining records.
• Effective oral and written communication skills.
• Ability to establish and maintain effective working relationships.
• Ability to handle sensitive and confidential matters with discretion and tact.

Responsibilities

• Recruits a client base within the community by identifying, locating, interviewing and screening individuals who may be appropriate for the program.
• Provides general information to individuals and families on program objectives and services, eligibility requirements and benefits, confidentiality of information, etc.
• Distributes informational materials and literature.
• Schedules clients for appointments with health care providers.
• Reminds them of pending appointments and contacts them to inquire into reasons for missed appointments.
• Escorts clients to various appointments to ensure compliance and provide support.
• Assists clients in obtaining necessary transportation for appointments.
• Assists with client retention by following up on all contacts by telephone or by a home visit follow-up.
• Locates clients who have moved or lost contact with the program.
• Serves a liaison between the client and community resources including department staff, City, State, and Federal social services agencies.
• Assists with scheduling and participating community special events such as health fairs, workshops, etc.
• Participates in staff meetings and conferences.
• Reports on community outreach activities including problems and concerns.
• Achieves monthly, quarterly, annual enrollment goals, determined by yearly program funding.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees