Community Outreach Worker (Permanent, Full-Time)

Union Gospel Mission (Vancouver)•Vancouver, BC

4d•Hybrid

About The Position

This position involves supporting community members in Vancouver’s Downtown East Side (DTES) through relationship-building, compassionate care, and practical assistance. The role focuses on engaging individuals with dignity and respect, fostering trust, and responding to both immediate and longer-term needs. Responsibilities include connecting guests to appropriate resources such as housing, clothing, shelter, recovery programs, and other community supports. The Outreach Worker may also assist at other UGM locations in Vancouver as operational needs require.

Requirements

Mature individual, committed to UGM’s Mission Statement, Core Values, and Statement of Faith.
Vibrant and growing relationship with Jesus Christ.
Understanding of the importance of a high level of confidentiality within the organization and its clientele.
2-3 years of related work experience is required.
Experience working in a multi-ethnic and socially diverse community is required.
Experience navigating and adapting to complex situations.
Strong interpersonal skills.
Valid Class 5 drivers’ license required
Intermediate computer skills (Excel, Word and Outlook)
Ability to work independently under the direction of a supervisor.
Identify and solve problems and follow through on initiatives.
Complete UGM Non-Violent Crisis Intervention Course.
Complete UGM Outreach Worker Orientation Course.

Nice To Haves

Related post-secondary education preferred.
Consideration may be given to alternate combinations of lived experience and education.
Experience working in a community organization, foundation or ministry.
Experience with Indigenous clients is an asset.

Responsibilities

Model Christ in word and deed.
Provide support and spiritual guidance to community members, including internal and external referrals.
Build strong relationships with community members and encourage them to explore Christianity. Plan programs and initiate activities. Facilitate a Chapel service or devotional service and lead Bible studies when required.
Make intentional connections with community members through a visible presence in the DTES.
Monitor the safety of community members accessing our services. Performing block/perimeter checks regularly, maintain daily security, e.g., secure all gates and doors when no events are occurring.
Participate in staff meetings, training and spiritual development opportunities to provide support and training within the team.
Complete administrative responsibilities (i.e. daily log, reports, stats). Maintain accurate records, including important information of community members for future reference. Maintain the centre and office space in a clean and presentable condition.
Perform other duties as required by your supervisor. Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.
Liaise with other service agencies in the area; recommend and assist community members in finding suitable resources.
Complete administrative responsibilities (i.e. time log, stories, reports, stats).
Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.
Perform other duties as assigned.