Community Outreach Supervisor
About The Position
Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary The Street Outreach Supervisor is responsible for developing and implementing strategic community outreach initiatives to identify, engage, and enroll eligible members in the Enhanced Care Management (ECM) and Community Supports (CS) programs in their respective area. This role requires strong leadership skills, community relationship building, and the ability to work independently while meeting measurable performance targets.
Requirements
- High school diploma or GED required.
- Minimum 2 years of experience in community outreach, case management, or healthcare program coordination.
- Previous supervisory or leadership experience required.
- Experience working with vulnerable populations, including individuals experiencing homelessness, mental health challenges, or substance use disorders.
- Strong understanding of social determinants of health.
- Strong interpersonal and communication skills with ability to engage diverse populations.
- Excellent organizational and time management abilities.
- Proficiency in data collection, analysis, and reporting.
- Knowledge of community resources and social services.
- Cultural competency and sensitivity when working with diverse communities.
- Ability to work independently and manage multiple priorities.
- Valid California driver's license and reliable transportation.
- Knowledge of healthcare regulations including HIPAA compliance requirements.
Nice To Haves
- Bachelor's degree in Social Work, Public Health, Healthcare Administration, or related field preferred.
- Experience with ECM / CS and CalAIM preferred.
- Bilingual capabilities (English/Spanish) strongly preferred.
Responsibilities
- Effectively supervise a team of community outreach representatives, ensuring productivity goals are met.
- Assist with progressive discipline documentation and meetings as needed.
- Supervise timecards for staff as needed.
- Identify and establish relationships with key community locations, including but not limited to homeless shelters, community health centers, social service agencies, libraries, food banks, and other high-need areas.
- Identify areas with high concentrations of unhoused populations who would benefit from the ECM and CS programs, including encampments, transit hubs, service corridors, and other gathering locations.
- Develop and implement regular visiting schedules for identified locations with potential ECM and CS program participants.
- Develop and maintain a comprehensive mapping system of outreach locations and community resources.
- Build partnerships with community-based organizations, healthcare providers, and social service agencies.
- Facilitate enrollment processes and ensure proper documentation and consent procedures.
- Collaborate closely with direct manager to align outreach strategies with organizational goals.
- Meet established daily, weekly and monthly enrollment targets and performance metrics.
- Track and analyze outreach data to identify trends and opportunities for improvement.
- Prepare daily, weekly and monthly reports on outreach activities, enrollment numbers, and community engagement outcomes.
- Develop strategies to address performance gaps and optimize outreach effectiveness.
- Perform other duties as assigned.
Benefits
- Medical, Dental, & Vision Benefits
- Short & Long-Term Disability Benefits
- Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
- 401(K)
- Paid Vacation and Sick Leave
- Paid Holidays
- Employee Referral Program
- Company Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
