COMMUNITY OUTREACH SPECIALIST - 76004341

State of Florida•DELAND, FL

5d•Onsite

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. This position is responsible for the independent coordination, scheduling, and event planning of Florida Licensing on Wheels (FLOW) mobile units. This position is authorized to examine and inspect documentation to determine the eligibility of customers for driver licenses and is authorized to suspend, revoke, or restrict driving privileges. The incumbent processes applications for title certificates and/or license plates to determine compliance with Florida Statutes. Additionally, this position is authorized to enter vehicle information through data processing, compiles reports and stays up to date on changes to Division of Motorist Services procedure manuals and Florida Statutes pertaining to titles, registrations, and driver licenses.

Requirements

Experience working as a Driver License Examiner or otherwise issuing driver licenses, identification cards and/or motor vehicle tags, registrations, and titles.
Ability to use a personal computer, including Microsoft Word, Excel, Outlook, Internet, SharePoint, FDLIS, FRVIS, QMATIC, IMS, OASIS, ADLTS, and ORION.
Ability to get in and out of low vehicles and high trucks/ sports utility vehicles without assistance.
Skill in providing excellent customer service.
Ability to work independently with minimal supervision.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain working relationships with others.
Ability to develop and maintain positive community relations.
Skill in driving and operating a larger vehicle, including a van, a bus and an RV, not requiring a CDL license.
Ability to assume operation of and/or immediately exit vehicle in an emergency.
Knowledge of basic arithmetic.
Experience using the Florida Real-time Vehicle Information System (FRVIS) database and or the Online Registration and Identity Operating Network (ORION).
Must have and maintain a valid driver’s license in good standing (no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment).
No more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
Must possess a valid Class E or higher driver's license, not a learner's license, and be at least 21 years of age.
Willing and able to lift, pull and push heavy equipment weighing up to 50 lbs.
Employees must drive and perform general maintenance on an RV type Vehicle, during the performance of their daily duties.

Nice To Haves

Interactive customer service experience to include face to face and/or phone customer interaction.
Professional work experience preparing written correspondence, to include emails, memos, or reports.

Responsibilities

Independent coordination, scheduling, and event planning of Florida Licensing on Wheels (FLOW) mobile units.
Examine and inspect documentation to determine the eligibility of customers for driver licenses.
Suspend, revoke, or restrict driving privileges.
Process applications for title certificates and/or license plates to determine compliance with Florida Statutes.
Enter vehicle information through data processing.
Compile reports.
Stay up to date on changes to Division of Motorist Services procedure manuals and Florida Statutes pertaining to titles, registrations, and driver licenses.