Community Outreach Manager

Kinston Community Health•Kinston, NC

3h•Hybrid

About The Position

Under the supervision of the Director of Development and Community Engagement, the Community Outreach Manager provides leadership and direct execution of Kinston Community Health Center’s outreach, patient navigation, and mobile health services. This role is responsible for coordinating non-clinical mobile unit operations, supervising outreach staff, and ensuring patients are effectively connected to medical, behavioral health, and social support services. This is a hands-on leadership role that requires active participation in outreach and Community Health Worker (CHW) functions. The Community Outreach Manager maintains a caseload, engages directly with patients and community partners, and supports mobile unit activities in the field—while also overseeing team performance and program operations. The position plays a critical role in improving access to care, addressing social determinants of health, and advancing organizational goals through both strategic leadership and direct service delivery.

Requirements

Bachelor’s degree preferred in: Social Work, Public Health, Human Services, Health Administration or related field
Equivalent experience may be considered
Must obtain Community Health Worker (CHW) certification within 6 months of hire
Valid North Carolina driver’s license with acceptable driving record
Must be insurable under the organization’s vehicle insurance policy
Ability to safely operate a range of organizational vehicles, including: Standard passenger vehicles, Passenger vans, Large mobile medical units (RV-style)
3–5+ years in: Community outreach, Patient navigation or case management, Public health or healthcare support services
Experience in healthcare, nonprofit, or community-based organizations.
Strong understanding of social determinants of health
Ability to manage programs, staff, and logistics simultaneously
Experience with EHR systems (NextGen preferred)
Ability to build and maintain community partnerships
Ability to operate mobile unit systems from an operational (non-clinical) standpoint
Strong written and verbal communication skills.
Ability to manage multiple projects and deadlines simultaneously.
Strong organizational and project coordination skills.
Ability to analyze data and identify opportunities for improvement.
Ability to work collaboratively with internal departments and community partners.
Proficient in Microsoft Office Suite

Nice To Haves

Supervisory or team leadership experience preferred
Experience working with underserved populations strongly preferred
Mobile health or community-based program experience preferred

Responsibilities

Oversee day-to-day operations and deployment of the mobile medical unit, ensuring readiness for all scheduled events
Coordinate site logistics including scheduling, location setup, equipment readiness, and supply management
Serve as primary liaison with community partners and host sites for mobile unit activities
Operate and/or oversee operation of mobile units, vans, and other organizational vehicles
Ensure completion of vehicle inspections, maintenance logs, and safety documentation
Monitor and ensure compliance with all transportation, safety, and organizational policies
Collaborate with clinical staff to ensure efficient, patient-centered workflows during mobile deployments
Assumes responsibility for safe operation and transport of the mobile medical unit as needed to support program delivery
Oversee and support all patient navigation activities to ensure timely access to medical, behavioral health, and social services
Maintain an active caseload and function as a Community Health Worker (CHW)
Conduct outreach activities including community events, home visits, and health education initiatives
Assess and address social determinants of health, including food insecurity, housing, transportation, and insurance coverage
Connect patients to internal services and external community resources, ensuring appropriate follow-up
Support patient registration, scheduling, and coordination of care across departments
Plan, implement, and evaluate outreach initiatives aligned with organizational goals
Monitor key performance indicators (KPIs) related to outreach, navigation, and mobile unit services
Ensure accurate, timely, and compliant documentation in the electronic health record (EHR) system
Prepare and submit required reports for leadership, grants, and regulatory agencies
Identify gaps in service delivery and implement process improvements to enhance efficiency and outcomes
Support strategic growth of outreach programs and mobile health services
Monitor and manage outreach-related supplies, resources, and operational needs
Provide input into budget planning and resource allocation for outreach and mobile services
Represent the organization at community events, health fairs, and partner meetings
Develop and maintain relationships with community organizations, agencies, and stakeholders
Identify opportunities to expand outreach efforts and increase access to care
Collaborate with internal departments to align outreach initiatives with organizational priorities
Promote awareness of services, programs, and resources available through the organization
Exercises independent judgment in coordinating outreach operations, prioritizing resources, and resolving operational challenges
Ensure all outreach, navigation, and mobile unit activities comply with HIPAA, HRSA, and organizational policies
Maintain confidentiality of patient and organizational information
Ensure staff adherence to documentation, safety, and compliance standards
Participate in audits, quality improvement initiatives, and training as required
Report and document incidents, safety concerns, or operational issues in accordance with organizational policy
Perform all other duties as assigned
Supervise Outreach Team staff, including Community Health Workers and Patient Navigators
Develop and manage staff schedules, assignments, and coverage for outreach and mobile unit operations
Monitor staff productivity, caseloads, and performance outcomes
Provide coaching, training, and ongoing professional development to team members
Conduct performance evaluations and address performance concerns as needed
Foster a collaborative, accountable, and mission-driven team environment
Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws.
Promptly report any known or suspected violations of compliance/safety standards.
Must successfully pass required background checks in accordance with organizational policy.
Must comply with all organizational credentialing and screening requirements.