Community Outreach Liaison

ODYSSEY BEHAVIORAL GROUP•Cary, NC

2d•Onsite

About The Position

Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With multiple locations across the US, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients! Join our location in Raleigh, North Carolina — Located just minutes from Research Triangle Park, Pasadena Villa Outpatient Raleigh offers specialized music therapy led by a licensed music psychotherapist and professional cellist. We specialize in treating adults (18+) with a range of mental health conditions, including depression, anxiety, bipolar disorder, and personality disorders. Our compassionate, holistic approach integrates therapy to support mental, emotional, and social well-being. Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below. Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

Requirements

Must live in or around Raleigh, NC
Position prefers a bachelor’s degree, master’s degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.

Responsibilities

Exemplifies our 5 Star Service to clients, team members, referents, and families.
Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
Schedules and conducts tours with referral sources, clients, and families.
Communicates various levels of care to potential clients, families, and referral sources.
Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances.
Obtains necessary information to quickly determine viability of potential admission.
Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options.
Empathically but prescriptively leading callers to the next step of deciding on admission.
Determines the clinical and financial viability of potential admissions.
Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
Offers a high level of customer service and communication to referral sources, clients, and families.
Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
Coordinates with the business office and Utilization Review to determine financing options for potential clients.